January Edition

  • Know Your Customer (KYC) requirements for non-document shipments to India

Know Your Customer (KYC) requirements for non-document shipments to India

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Customs clearance of import shipments can only be done once the consignee provides the mandatory documents to establish his identity and address. Consignees should provide the KYC documents as soon as possible upon arrival of the shipment, or before arrival.

KYC process for consignees:

  1. Upon arrival of the shipment, FedEx will contact the consignee on the phone number or email address provided on the Air Waybill to request the KYC documents.
  2. Consignees must provide:
    1. Prescribed address proof self-certified and signed as a “True Copy” (see list of accepted documents in the KYC form)
    2. Prescribed ID proof self-certified and signed as a “True Copy” (see list of accepted documents in the KYC form)
    3. Signed letter authorizing FedEx to clear the shipment
    4. Completed and executed KYC form
      Note: The name and address on the KYC documents must match the name and address mentioned on the Air Waybill and invoice.
  3. Customs clearance will only commence upon receipt of satisfactory KYC documents.
  4. If sufficient KYC documents are not received within a reasonable time, the shipment will be considered undeliverable. Please refer to the applicable FedEx Conditions of Carriage or Service Guide on fedex.com for full details.

Origin shippers should:

  1. Ensure that the consignee name and address on the Air Waybill and invoice is accurate.
  2. Ensure that the telephone number and email address of consignee on the Air Waybill is accurate, as these will be used to contact the consignee.
  3. Immediately upon booking the shipment, advise the consignee to send the KYC documents to kycdocs@fedex.com, quoting the Air Waybill number . This one-time exercise will help to avoid delays in import clearance.
  4. Inform the consignee that the name and address on the KYC documents must match the name and address mentioned on the Air Waybill and invoice.

Origin shippers should:

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