Cookie Policy

Last Updated: October 1st, 2013

This Cookie Policy applies to www.fedex.com website and any European sub-domains such as www.fedex.com/be; www.fedex.com/de; www.fedex.com/fr; www.fedex.com/it; etc  ("FedEx Website" or "Website") operated by Federal Express European Services, Inc., with registered offices at Cantersteen/Kantersteen 47, 1000 Brussels, Belgium, legal entity registry number 0451.589.141  RPM/RPR (Brussels). For FedEx general privacy policy, click here.

The FedEx Website uses cookies as described below. By using fedex.com, you are agreeing to our use of cookies in accordance with this Cookie Policy and to the underlying personal data processing, unless you have disabled cookies in your browser settings.

If you do not agree to our use of cookies in this way, you should set your browser settings accordingly. You will always be able to change your choice by amending your browser settings in the future. If you disable cookies that we use, this may impact your user experience while on the FedEx Website.

What are cookies?

Cookies are files or pieces of information that may be stored on your computer (or other internet enabled devices, such as a smartphone or tablet) when you visit a FedEx Website. A cookie will usually contain the name of the website from which the cookie has come from, the "lifetime" of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

Two types of cookies may be used, "session cookies" and "persistent cookies". Session cookies are automatically deleted at the end of your browsing session. Persistent cookies remain longer on your device, for the duration of each specific cookie, and will remain valid until its set expiry date (unless deleted by the user before the expiry date).

Cookies can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

For what purposes does FedEx uses cookies?

Many cookies on FedEx Website perform essential functions or services your have requested or for security purposes, as further described in the table below.

We use cookies to make the FedEx Website easier to use and to better tailor our Website and our products to your interests and needs. Cookies may also be used to help speed up your future activities and experience on the FedEx Website. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use the FedEx Website and to help us improve the structure and content of our Website (for example, by monitoring which features of the Website are being used, which pages are visited, how often, and what information is downloaded).

What types of cookies does FedEx use?

The table below summarises the different types of cookies we use on FedEx Website, together with their respective purposes and duration.

Functional Cookies

Cookie Name

Purpose of the cookie

Duration of the cookie

Cookie banner
s_pers

This cookie is used to control the appearance of the cookies information/consent banner.

Persistent

Preference cookie
TEXTPREF

This cookie is used to remember a user's choice about cookies on the FedEx Website.

Persistent

Language cookie

This cookie is used to remember user's language  choice on FedEx Website.

[Persistent / Session]

Country cookie

This cookie is used to remember a user's choice of shipping location.

Persistent

Authentication cookie

These cookies are used to identify unique visitors to the website. These cookies allow FedEx to remember users so that FedEx can provide users with access to pages personal to them, for example, personal account pages. these cookies help maintain your visit secure.

[Persistent / Session]

Analytics Cookies


Cookie Name

Purpose of the Cookie

Duration of the Cookie

Google Analytics
Cookies with names beginning _ut
Common Google Analytics cookies are, _utma, _utmb, _utmc, and _utmz.

Google Analytics is a web analytics service provided by Google, Inc. ("Google"). These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve our Website. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages visited.
More information can be found at http://www.google.com/analytics/learn/privacy.html

Persistent

Adobe SiteCatalyst
s_cc, s_sq and s_vi, s_vi, s_sess, s_pers

FedEx Website uses Adobe (formerly Omniture) SiteCatalyst to give us insights into how many people visit our website, and how our users interact with it. Cookies are used to help us to better estimate the number of individual anonymous visitors to our website. More information can be found at http://www.adobe.com/uk/privacy/cookies.html
http://www.adobe.com/uk/privacy/analytics.html

Persistent

Does FedEx use third party cookies?  

We use a number of suppliers that may also set cookies on your device on our behalf when you visit the FedEx Website to allow them to deliver the services they are providing. If you would like more information about these cookies, as well as information about how to opt-out of receiving such cookies, please see their privacy policies listed below:


Cookie Name

Purpose of the Cookie

Duration of the Cookie

Google Adsense

FedEx publishes Google Adsense interest-based advertisements on its Website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour across the web using cookies. You can view, delete or add interest categories associated with your browser using Google's Ads Preference Manager, available at: http://www.google.com/ads/preferences/
http://www.google.com/privacy_ads.html

Persistent

DoubleClick  DART Cookie
id, rsi_segs

Use of the DART cookie enables to serve ads to users based on their visit to FedEx Website and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at the following URL - http://www.google.com/privacy_ads.html

Persistent

Atlas Ad Serving
aa002
muid

 

atlas dmt

This cookie is used to collect information about the marketing activity and the sales driven from this activity. We use the information to compile reports and to help us improve the site and marketing activity. The cookies collect information in an anonymous form, including the number of clicks to the site from marketing activity, where the clicks have come from and the number of sales.
Used to personalize web pages to the preferences of each user, gather demographic information about how many users visit the page and how long they spend viewing it, monitor which banners are displayed to the user and how long.
More information can be found at: http://atlassolutions.com/privacy-policy

Persistent

When you visit the FedEx Website, you may receive cookies from third party websites or domains. We do not control the placing of these cookies and you should check the relevant third party's website for more information about these cookies. The relevant third party is responsible for providing you with information regarding the cookies they place and obtaining your consent before placing cookies on your device.

How can you control, delete or withdraw your consent to the use of cookies ?

If you wish to withdraw your consent to our use of cookies, or if you wish to delete or control the placing of cookies on your computer, you can change your browser settings to block cookies or to alert you when cookies are being sent to your device. There are a number of ways to manage cookies. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings at:

If you disable the cookies that we use, this may impact your experience while on the FedEx Website, for example you may not be able to visit certain areas of the FedEx Website or you may not receive personalised information when you visit the FedEx Website.
You can also delete cookies already stored on your computer.

Again, doing this may have a negative impact on the usability of many websites.

How can you access, modify or delete your personal information?

As individuals, you have the right to access and to apply for the rectification of any personal information we hold about you. You also have the right to object, at anytime and for free, to the use of your personal information for direct marketing purposes. If you want to exercise these rights, you may contact us at our address below.

Federal Express European Services, Inc.
Cantersteen/Kantersteen 47
1000 Brussels
Belgium

or click here.