Billing / Invoice FAQ's

ShowTop Three Questions
How can I request a copy of my invoice / awb / credit note?

  • Please contact our Customer Financial Service department at 02/21887230
  • Or send an email to BILLIT@FEDEX.COM and mention invoice and/or awb number.

I would like to send a package, can you arrange to have it picked-up?

  • Please contact our Customer Service department at our free toll number 800 123 800

I received an invoice, but it does not show my discount?

  • Please check if weight and service correspond with the information on your awb
  • Contact our Customer Financial Service department at 02/21887230
  • Or send an email to BILLIT@FEDEX.COM and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.

ShowGeneral Questions
The package arrived damaged / late and I wish to file a claim. How/what should I do?

  • You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
  • Attention: A claim must be submitted within 21 days after delivery of the shipment if your shipment is damaged or within 9 months after the package was tendered to FedEx when your shipment is lost.

    Fax: 02/21887750

    Email information:
    ittrace@mail.fedex.com

How do I receive a refund or adjustment to my invoice?

  • Refund: Please contact our Collection department at 02/21887304 or fax 02/21887331
  • Adjustment: Please contact our Customer Financial Service Department at 02/21887230 or email toBILLIT@FEDEX.COM

How can I open an account with FedEx?

  • An email/ fax/ letter can be send to our Customer Financial Services at the following
    • email address: BILLIT@FEDEX.COM,
    • Tel: 02/21887230
    • Fax: 02/21887200
    • Address information:
      Federal Express Europe, Inc.
      Ufficio Fatturazione - Anagrafica
      Centro Direzionale Milano Oltre Pal. Tintoretto
      Via Cassanese 224
      20090 Segrate MI

How do I fill in my awb?

  • You can find all details on the html: www.fedex.com/it
    *FedEx service guide
  • You can always contact our customer services at our toll free number 800 123 800

Why do I receive 2 invoices for the same shipment?

  • On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
    These charges are always billed on a separate invoice.
    So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

    Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Italian customs to have your shipment declared.
  • If this is not the case you can contact our Customer Financial Services to get more info and to request eventually a credit.
    Email: BILLIT@FEDEX.COM
    Telephone: 02/21887230
    Fax: 02/21887200

Can I get the price / rate for a shipment I would like to send?

  • You can contact our Customer Service department if you already have your shipping details at our toll free number 800 123 800

Can my invoice be sent to an additional address?

  • Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details. You can fax 02/21887200 or send an email to BILLIT@FEDEX.COM

What is a dimensional weight and how do you calculate this?

  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package

Dim weight in Kilos= Length X width X height ( in CM )
                                                       5000

Dim weight in Pounds = Length X width X height( in inches )
                                                               139

 

How is the fuel surcharge calculated?

  • The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked on http://www.fedex.com/it_english/fuelsurcharge/

How are the duty / tax calculated?

  • To get the exact calculation or information on duty and tax charges you should contact our Customs services at 800 123 800
  • An email can be send to dispute@mail.fedex.com

The duty /tax charge is incorrect. How do I dispute these charges?

  • If your customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Italian customs.
  • Address information:

    Federal Express Europe, Inc.
    Ufficio Fatturazione – Rettifica Oneri Doganali
    Centro Direzionale Milano Oltre Pal. Tintoretto
    Via Cassanese 224
    20090 Segrate MI
    Email dispute@mail.fedex.com
    Fax 0331/663405

Can I have a statement of my account?

  • This is handled by the credit and collection department.
  • You can send an call / fax / email the Collection services at 02/21887260
    Fax: 02/21887250
    Email: BILLIT@FEDEX.COM

    Address information :

    Federal Express Europe, Inc.
    Ufficio Recupero Crediti
    Centro Direzionale Milano Oltre Pal. Tintoretto
    Via Cassanese 224
    20090 Segrate MI

What methods of payments may I use for my FedEx shipment?

  • You can pay your FedEx invoice with the giroslip attached to your invoice.
  • You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
  • You can pay by credit card, linked to your FedEx account number.
    You can call our Collection services at 0032 2 752 7332 or 0032 2 752 7477.
    You can also fax your request at 0032 2 752 7920 or send an email to BILLIT@FEDEX.COM
  • You can pay by domiciliation.
    The needed documents can be obtained by our collection department at 0032 2 752 7332 or 0032 2 752 7477.
    You can also fax your request at 0032 2 752 7920 or send an email to BILLIT@FEDEX.COM

    Bank Name: Banca Popolare di Milano
    Agenzia n. 364 – Viale delle Regioni 40 , 20090 Segrate (MI)
    ABI 05584 – CAB 20601 – CONTO CORRENTE n° 000000000800
    BIC Code            BPM IIT M1364
    IBAN Code         IT82 J 05584 20601 000000000800
    Address:    Federal Express Europe Inc, Filiale Italiana
    Via Cassanese 224, Milano Oltre – Pal. Tintoretto
    20090 Segrate (MI)
    C/C Postal payment number:  n° 37711207

What is the mailing/email address to reach the invoicing department?