Customer Service
For online help, Write To FedEx.
On this page:
Customer Service | Customer Service Hotline | Customer Service Hours | Technical Support
- We'll reply to your email inquiry on the next business day. For urgent inquiry, please call Customer Service at 0120-003200.
- Please write Air Waybill number for package inquiry.
Customer Service
- Pick-up request
- Service and price information
- Package status and Proof of Delivery
- General inquiries and advice
0120-003200
If you can't access the toll free number call:
043-298-1919 (From overseas: 81-43-298-1919)
Customer Service Hours:
Monday through Friday from 0800 to 2100
Saturday from 0830 to 1730
Sunday: No Service
Public Holidays other than Sunday from 0900 to 1800
Our PUSH-PHONE SERVICE will enable you to request "PACKAGE PICKUP" or "PACKAGE TRACKING" even after our business hours.
Technical Support
For enquiries or assistance on FedEx automation products and applications, you can call us at 0120 - 861585.
*Technical Support Hotline Service Hours:
Monday through Friday from 0900 to 2000 (Japanese language support)
English language support is available after working hours (7 days a week including Public Holidays)
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File A Claim
To file a claim for shipment loss or damage, please download the form and instructions here and deliver the completed form by mail, fax or e-mail to our FedEx Customer Service Team. (This form is in PDF format, requiring the use of Adobe Acrobat Reader, which can be uploaded via the link here.)
To file a claim for shipment delay, please contact your local FedEx Customer Service Team directly, rather than using the form above.
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