Have a customer who requires a direct signature upon delivery? Or maybe your recipient would like for their neighbor to be able to sign for the package. Whatever the case, FedEx® Delivery Signature Options can offer you and your customers more control and extra peace of mind. With FedEx® Delivery Signature Options you can designate specific signature options when you ship with FedEx Express, giving you the flexibility to cater to each customers’ unique needs. You can choose from a range of Delivery Signature options(1) as follows:
No signature required (NSR)
The courier will attempt to obtain a signature from someone at the delivery address. If no one is available to sign, FedEx will release the package without obtaining a signature.
Indirect signature required (ISR)
FedEx will obtain a signature from someone at the delivery address, from a neighbor or from a building manager. If no one is available to sign, FedEx will attempt to redeliver the package.
Direct signature required (DSR)
FedEx will obtain a signature from someone at the delivery address. If no one is available to sign, FedEx will attempt to redeliver the package.
Adult signature required (ASR)
FedEx will obtain a signature from any person of legal age(2) at the delivery address subject to the provision of a valid ID. If no one qualified to sign is available, FedEx will attempt to redeliver the package.
(2) Legal age will vary depending on the destination country and is governed by the local legal age of an adult, not the legal age to purchase specific products (i.e. alcohol). This delivery option is not available in all destination countries and locations. This delivery option is subject to an additional surcharge.
Frequently Asked Questions
What are FedEx® Delivery Signature Options?
FedEx® Delivery Signature Options is a value added service which provides you greater convenience and flexibility in how your shipments are received. Now, whenever you send a shipment, you can choose a specific type of signature at delivery, or no signature at all, depending on the signature options available at your destination location.
Are signature options available to all countries and destinations?
No, not all options are available for all shipments or to all destinations. When using FedEx Ship Manager™, signature options will only appear when available for that destination.
How do I select signature options?
When using FedEx Ship Manager™, signature options can be selected under “Special Services." Please note these will only appear with a destination that is enabled for those services.
Which Services are eligible for FedEx® Delivery Signature Options?
FedEx® Delivery Signature Options will be available in combination with selected FedEx Services: FedEx International Priority®, FedEx International First®, and FedEx International Economy®
How do I select signature options on a FedEx manual air waybill?
Under “Special Handling and Delivery Signature Options" you can select "Direct Signature" or "Indirect Signature” options. Please note that "Adult Signature Required" and "No Signature Required" are not available on manual air waybills.
What happens when I do not select a signature option?
If signature option is not selected, standard operating procedures will apply and you will not be charged for a signature option. These procedures may include releasing a shipment without obtaining a signature. If you require a signature for a shipment, please select an appropriate Delivery Signature Option.
Is there a fee to use FedEx® Delivery Signature Options?
FedEx® Delivery Signature Options fees vary by signature type and shipment details. Please check the FedEx Service Guide for details.
Can I make changes to the Signature option once the package has been tendered to FedEx?
No, Signature options cannot be added, removed or changed once FedEx has taken possession of the package.