Printable Version FedEx - Customer Service - Billing and Invoice FAQs

Top Three Questions

How can I request a copy of my invoice / awb / credit note?
Please contact our Customer Service department at

UAE - 009714-6026500

Kuwait – 00965-4819600 Ext. 501

Bahrain – 00973-17-324281

Or Submit your request here

I would like to send a package, can you arrange to have it picked-up?
Please contact our Customer Service department at our Toll Free#

UAE – 800-4050/ 009714-6026500

Kuwait – 00965-4819600 Ext. 501

Bahrain – 00973-17-324281

What payment methods do FedEx Express accept?
You can pay your FedEx Express invoice with the Giro Slip attached to the invoice,

You can pay by credit card at the time of pick-up.

You can pay by credit card, linked to your FedEx Express account number.

You can call Collection Department on below upon receipt of your invoice to pay by credit card.

Dubai - 00971-4-6026365

Kuwait – 00965-4819600 Ext. 501

Bahrain – 00973-17-324281

 

You can pay by BANK transfer:

Account No: 01 000 44 021

Sort Code: CITIAEAED

Account Name: Federal Express International INC

Bank: CITI BANK

                             

It is important to remember to submit a Remittance Advice with your payment, please send these to:

Email:  dxb-c&c@fedex.com 

Fax:

Dubai - 009714-2995375

Kuwait – 00973-17-335628

Bahrain – 00965-4824588

General Questions

I received an invoice, but it does not show my discount?
  • Please check if weight and service correspond with the information on your awb
  • Contact our Revenue Service department at:
    • Dubai - 009714-6026500
    • Kuwait – 00965-4819600 Ext. 501
    • Bahrain – 00973-17-324281
  • Or send an email to me-invadj@corp.ds.fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
The package arrived damaged / late and I wish to file a claim. How/what should I do?
 
  • You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
  • Attention: A claim must be submitted within 21 days after delivery of the shipment if your shipment is damaged or within 9 months after the package was tendered to FedEx when your shipment is lost.

    Fax:
  • Dubai – 00971-4-2995365
  • Kuwait – 00965 – 482 4588
  • Bahrain – 00973-17- 332241
Email information:
Address information:
FedEx Customer Service
Claims Department
PO Box 9239
Dubai, UAE
FedEx Customer Service
Claims Department
Street 10, Plot87
Kuwait
FedEx Customer Service
Claims Department
Road 1702, Muharraq
Bahrain
How do I receive a refund or adjustment to my invoice?
  • Refund: Please contact our Collection department at
  • Dubai - 00971-4-6026365
  • Kuwait – 00965-4819600 Ext. 501
  • Bahrain – 00973-17-324281
  • Adjustment: Please contact our Revenue Service Department at 00971-4-6026500 or email to me-invadj@corp.ds.fedex.com 
  • You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email. 
How can I open an account with FedEx?
 
  • At time of pick-up, you can contact our Customer Service department at our toll free number
  • Dubai - 800 4050
  • Kuwait – 802233
  • Bahrain – 00973-17-334448
and an account will be created for you immediately.
  • An email/ fax/ letter can be send to our Customer Financial Services at the following
  • email address: me-invadj@corp.ds.fedex.com,
  • Fax: 009714-2995343
  • Address information:
    FedEx – Revenue Services
    Invoice adjustment department PO Box 9239
    Dubai, UAE
How do I fill in my awb?
 
  • You can find all details on the html:
*FedEx service guide
  • You can always contact our customer services at our toll free number
  • Dubai - 800 4050
  • Kuwait – 802233
  • Bahrain – 00973-17-334448
Why do I receive 2 invoices for the same shipment?
 
  • On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
    These charges are always billed on a separate invoice.
    So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

    Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment. Duty and tax invoice: This invoice is the charge FedEx has to pay to Kuwait customs to have your shipment declared.
  • If this is not the case you can contact our Revenue services at
  • Dubai - 00971-4-6026365
  • Kuwait – 00965-4819600 Ext. 501
  • Bahrain – 00973-17-324281
to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax:
  • Dubai – 00971-4-2995343
  • Kuwait – 00973-17-335628
  • Bahrain – 00965-4824588

Email: me-invadj@corp.ds.fedex.com

Address information :
FedEx Revenue Services
Invoice Adjustment department
PO Box 9239
Dubai, UAE
Can I get the price / rate for a shipment I would like to send / have sent?
 
  • You can contact our Customer Service department if you already have your shipping details at our toll free number
    • Dubai - 800 4050
    • Kuwait – 802233
    • Bahrain – 00973-17-334448
  • You can contact our Telesales Department at
    • Dubai -
    • Kuwait –
    • Bahrain –
    They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Can my invoice be sent to an additional address?
  Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
You can call the general number 009714-6026500 or send an email to me-invadj@corp.ds.fedex.com
What is a dimensional weight and how do you calculate this?
  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package.

Dim weight in Kilos = Length X width X height ( in CM )
                        5000
Dim weight in Pounds =   Length X width X height ( in inches )
                         139






How is the fuel surcharge calculated?
 The fuel surcharge is not a fix charge, but rated on a monthly basis and can be checked on fedex.com/cgi-bin/fuelsurcharge<.cgi/A>
How are the duty / tax calculated?
 
  • To get the exact calculation or information on duty and tax charges you should contact our Customs services at
  • Dubai – 009714-299 5464
  • Kuwait – 802233
  • Bahrain – 00973-17-334448
  • An email can be send to
  • Or fax:
  • Dubai - 009714-2995365
  • Kuwait - 00965- 4824588
  • Bahrain - 0097317- 332241
The duty /tax charge is incorrect. How do I dispute these charges?
 
  • If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Kuwait customs.
  • Address information:

    FedEx – Revenue Services
    Invoicing Department
    PO Box 9239
    Dubai, UAE
How can I register for an invoicing on line access?
  You can find the register form on the FedEx home page.
Can I have a statement of my account?
 
  • This is handled by the credit and collection department.
  • You can send an email / call / fax the Collection services at
  • Dubai - 00971-4-6026365
  • Kuwait – 00965-4819600 Ext. 501
  • Bahrain – 00973-17-324281
Fax:
  • Dubai - 009714-2995375
  • Kuwait – 00973-17-335628
  • Bahrain – 00965-4824588
Email: dxb-c&c@fedex.com

Address information :

FedEx – Collection department
PO Box 9239
Dubai, UAE
What methods of payments may I use for my FedEx shipment?
  • You can pay your FedEx invoice with the giroslip attached to your invoice.
  • You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
  • You can pay by credit card, linked to your FedEx account number.
    You can call our Collection services at
  • Dubai - 00971-4-6026365
  • Kuwait – 00965-4819600 Ext. 501
  • Bahrain – 00973-17-324281

You can also fax your request at
  • Dubai - 009714-2995375
  • Kuwait – 00973-17-335628
  • Bahrain – 00965-4824588
or send an email to dxb-c&c@fedex.com
  • You can pay by domiciliation.
    The needed documents can be obtained by our collection department at
  • Dubai - 00971-4-6026365
  • Kuwait – 00965-4819600 Ext. 501
  • Bahrain – 00973-17-324281
You can also fax your request at
  • Dubai - 009714-2995375
  • Kuwait – 00973-17-335628
  • Bahrain – 00965-4824588
or send an email to dxb-c&c@fedex.com
What is the mailing/email address to reach the invoicing department?