On a FedEx Air Waybill you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice. Freight invoice: On this invoice FedEx charges you the transportation costs to send or receive a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to local customs to have your shipment declared.
If this is not the case you can contact our Revenue services at 80005300 to get more info and to request eventually a credit.
You can also fax or send a letter.
Fax: +371 7700 9145 Address information :
Invoice Adjustement department
Zemitāna 2b 2012 RĪGA
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
Dim weight in Pounds = Length X width X height ( in inches )
If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the local customs.