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2003 Press Releases
Expansion in Facility Includes IT Tracking Service
SURABAYA, 24 February, 2003 - FedEx Express has unveiled an expanded Surabaya facility after extensive renovations to keep up with the growing demand of industry in East Java.
FedEx, which operates in Indonesia through its sole licensee PT Repex Perdana International, has more than tripled the size of the Surabaya facility, from 250 m2 to 900 m2.
FedEx has also introduced SuperTracker technology to its Surabaya services, which is a state-of-the-art tracking device that provides real-time information such as proof-of-delivery and package delivery status. Couriers carry the SuperTracker and scan the barcodes of packages in front of customers. The information is instantly transmitted to the FedEx system and customers can view the information on-line at www.fedex.com or by calling a customer service representative.
"The expansion and IT upgrade of FedEx Surabaya demonstrates our commitment to Indonesia, particularly in Surabaya and East Java, where there is a high concentration of industries which require our services," said Clifton Chua, Managing Director, FedEx, Singapore and Indonesia.
"The new facilities will better enable FedEx to provide our hallmark service of speed, reliability and customer satisfaction in this important part of the country."
Surabaya, as the capital of East Java, is the second biggest market in the country for FedEx after Jakarta. Major commodities include garments/textiles, furniture, bird's nest and pulp/paper.
FedEx, through its licensee in Indonesia, PT Repex, has more than 500 people supporting its operations in Jakarta and six other stations across the country. The company serves all major commercial centers nationwide. Customers can track shipments on the FedEx website at http://www.fedex.com or by dialing the hotline 0-800-1-888-800.
About FedEx
FedEx Express, a subsidiary of FedEx Corp.,connects areas that generate 90% of the world's gross domestic product in 24-48 hours with door-to-door, customs-cleared service. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.1 million items to more than 210 countries each working day. FedEx employs approximately 140,000 employees and has more than 56,600 drop-off locations, 649 aircraft and more than 44,000 vehicles in its integrated global network.
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