Service News for Customers

We constantly strive to improve our services to meet the growing needs of our customers. Our operations may be adjusted during public holidays and our service optimized due to changing market conditions.

Current News

Transit time improvement for import shipments to western Japan

Effective August 4, 2014, the transit time for import shipments to Osaka and Hyogo prefectures will be reduced.

Inbound FedEx International Priority (IP), FedEx International Priority Freight (IPF), FedEx International Economy (IE) and FedEx International Economy Freight (IEF) shipments from the Asia Pacific, Europe, Middle East and African regions will be reduced by one business day.

The transit time for FedEx International Priority (IP) and FedEx International Priority Freight (IPF) services from North American and Latin American regions will be reduced from the current 18:00 to 12:00 (noon) the next business day after the shipment’s arrival and customs clearance.

Improved services apply to the following areas:

From the Asia Pacific, Europe, Middle East and African regions to:

Osaka prefecture

  • Ibaraki, Minoo, Settsu, Suita, Takatsuki, and Toyonaka cities, and Mishima gun, Shimamoto-cho

Hyogo prefecture

  • Kobe city: Chuo, Hyogo, Nada, and Nagata-ku
  • Ashiya, Itami, and Nishinomiya cities

From the North and Latin American regions to:

Osaka prefecture

  • Osaka city: All 24 wards
  • Daito, Kadoma, Higashiosaka, Minoo, Moriguchi, Suita, and Yao cities

Hyogo prefecture

  • Amagasaki city

 


 

Indonesian Custom Clearance Temporary Closure and FedEx Service Hour Adjustment during Festive Holiday Week (Eid al-Fitr Holiday)

Due to the festive Eid al-Fitr holiday week, Indonesian Customs will close all clearance processing on July 28th -29th and will extend its closure for Free Trade Zone only (also known as BC23) until July 31st.

FedEx will adjust its service hours during the festive holiday week from July 28th to August 1st as well. Our temporary arrangements are as below:

  July 28 July 29 July 30 July 31 Aug 1
Pickup N/A N/A Call cut off time 17.00 Call cut off time 17.00 Call cut off time 17.00
Delivery N/A N/A Available Available Available
Self collect at FedEx Station Available Available Available Available Available
Customer Service hour 11.00 – 17.00 9.00-17.00 8.30-18.00 8.30-18.00 8.30-18.00

For more information about your shipment please contact your local Customer Service Team.

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FedEx Launches Award-winning SenseAware® Service for Sensitive Shipments in Asia Pacific

SenseAware® powered by FedEx, an innovative web-based application linked to a multi- sensor device that enables customers to stay connected to their most sensitive shipments, is now available in selected APAC markets in Australia, Singapore and Hong Kong.

Developed by the FedEx innovation team, SenseAware® powered by FedEx gives customers a new level of visibility and connectivity to critical and sensitive shipments. It provides access to the vital statistics of a shipment while it is in transit in near real-time and also enables sharing of that information with business partners.

The SenseAware® powered by FedEx service can provide: 

             Precise temperature readings

             A shipment’s exact location

             An alert if a shipment is opened or if the contents have been exposed to light

             Real-time data regarding the vital signs of a shipment which can be shared with trusted parties

Initially designed to meet the needs of the life science, biotechnology, pharmaceuticals and healthcare industries, SenseAware® powered by FedEx can monitor items that are:

             Unique or rare — such as samples from clinical trials.

             Temperature sensitive — such as pharmaceuticals.

             Light sensitive — such as biological specimens.

             Time critical or location critical — such as surgical kits.

             Highly controlled or regulated — such as materials requiring chain-of-custody certification.

             Bio-hazardous or dangerous — such as bacteria and viruses.

             Highly valuable — such as medical equipment.

Initially available for shipments only in the U.S., SenseAware® can now help customers monitor shipments and inventory in Canada, the United Kingdom, Australia, Singapore and Hong Kong. SenseAware® is also targeting further international expansion.

SenseAware® powered by FedEx is unique to FedEx and it is the only device and service that lets shippers know and monitor the current location, temperature, light exposure, humidity, and barometric pressure of their shipments.

If you wish to learn more please click here or contact your FedEx Account Executive or Customer Service Team on 853 2870 3333.

Trial Paperless Clearance in Eastern and Northern China

Paperless customs clearance will be implemented in China in 2014. In order to ensure a smooth transition, China Customs in Beijing and Shanghai officially launched a pilot on paperless customs clearance in which FedEx is participating. FedEx in Beijing now offers paperless customs clearance for import and export shipments, which require formal customs declaration in northern China. FedEx in Shanghai offers paperless customs clearance for import shipments, which require formal customs declaration into eastern China.

 

During the trial period, companies which have good credit standing and fall within the A/AA/B categories, can apply for paperless clearance for shipments,* which require formal customs declaration.  

 

Benefits of paperless clearance are as follows:

  • You can transmit electronic documents directly in PDF format to your customs clearance broker. 
  • Since hardcopy customs documentation will no longer be required, paper usage is reduced, promoting a low-carbon environment. 
  • You can pick up or send shipments by submitting the electronic release information or Clearance Paperless Inspection/Release Notification Letter without having the customs stamps required for release when submitting paper documents.
  • The fully automated system simplifies the clearance procedures and reduces clearance costs for low risk shipments, resulting in greater efficiency.
  • Companies using paperless clearance will be in a better position to be upgraded to the AA category and enjoy more clearance privileges.

 

Business users can log onto the following websites for further instructions on the electronic declaration authorization system:

 

*Certain conditions apply. Kindly contact our Customer Service Team for further details.

 

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FedEx Introduces Enhanced Services in China

We have upgraded our international express services in many parts of China.

Now, for your shipments to and from China, you can be sure of a faster and more flexible service when using FedEx International Priority and FedEx International Economy.

The upgraded services range from expansions of our direct serve service, later call-in cut-off times to earlier delivery^.

Here are the zip codes/areas where we have implemented the enhanced services:

Eastern China
Selected zip codes for areas in Ningbo, Nanjing, Hangzhou, Shanghai, Changshu, Jiaxing, Suzhou, Wuxi, Yixing, Tongxiang and Kunshan.

Northern China
Selected zip codes for areas in Beijing, Tianjin, Dalian, Changchun, Shenyang, Linyi, Zaozhuang, Rizhao, Dongying, Binzhou, Heze, Laiwu, Tai’an, Ji’ning, Dezhou, Liaocheng, Xingtai, Xi’an and Baoji.

Southern China
Selected zip codes for areas in Guangzhou, Xiamen, Foshan, Zhongshan, Jiangmen, Maoming, Zhanjiang, Xiangtan, Zhangzhou, Hengyang and Taishan.

 

^ The services may vary depending on the different zip codes within the above-mentionedcities.

North China

City

Enhanced Services

Zip Codes

Beijing

Pick-up and delivery services for non-same day flight

100141, 100166, 101102-110, 101112, 101114-115, 101117, 101119, 101200-209, 101211-215, 101300-311, 101313-314, 101318, 101400-414, 101500-101516, 102100, 102200-205, 102207, 102209, 102211-213, 102218, 102300-309, 102311, 102400, 102500, 102600-609, 102611

Tianjin

 

Pick-up and delivery services for FedEx International Priority (IP) and FedEx International Economy (IE)

301500, 301600, 301800, 301900

Pick-up and delivery services for all FedEx International Services*

301702, 301721, 301703, 301707, 300270-273

Extended cut-off time to 17:30 for non-same day flight

300400, 300402, 300403

Dalian

Pick-up and delivery services for all FedEx International Services*

116200, 116300

Changchun

Pick-up and delivery services for IP and IE

130033

Shenyang

Pick-up and delivery services for all FedEx International Services*

110144, 110136

Extended cut-off time to 18:00 for non-same day flight

110001-006, 110011, 110013-016, 110021, 110023-027, 110031-036, 110041-045, 110141, 110166, 110168, 110179

Shandong

Extended cut-off times

Heze: 16:30

Zaozhuang 17:00

Linyi, Binzhou, Rizhao, Dongying:

17:30

Laiwu, Dezhou, Tai’an, Liaocheng, Ji’ning 18:00

Service type varies by different zip codes within the different cities

Reduced transit time by one day for inbound and outbound informal customs declared IP and IE shipments in Binzhou, Dongying, Linyi and Rizhao

256617, 257061, 276000-006, 276010, 276800, 276826

Reduced transit time by one day for outbound informal customs declared IP and IE shipments in Dezhou, Heze, Ji’ning, Laiwu, Liaocheng, Tai’an and Zaozhuang

253000, 271100, 274000, 252000, 272000, 271000, 277000, 277100, 277101

Linyi

Pick-up and delivery services for IP and IE

276001-006, 276010, 276034

Zaozhuang

Pick-up and delivery services for IP and IE

277100, 277101

Xingtai

Pick-up and delivery services for all FedEx International Services*

055550

Xi’an

Pick-up and delivery services for IP and IE

710089, 710200

Baoji

Pick-up and delivery services for IP and IE

721001, 721006, 721013

 

East China

City

Enhanced Services

Zip Codes

Shanghai

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

201620,202150-202159, 202161-202165,

202171-202174, 202177-202181, 202183

Hangzhou

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

310036, 310038, 310041, 311208, 311247,

311266, 311300, 311305, 311600, 311700

Tongxiang

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

314514, 314515

Jiaxing

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

314026, 314027, 314031, 314033, 314036,

314050, 314051

Wuxi

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

214091

Nanjing

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

210019, 210022, 210047, 211112, 211106,

211161, 211500

Ningbo

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

315114, 315123, 315131, 315133, 315144,

315145, 315193, 315830

Changshu

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

215501

Suzhou

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

215201, 215219

Yixing

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

214244-214247, 214251-214258,

214261-214267

 

Kunshan

Extended cut-off time by 1 to 4.5 hours for same-day flight to the U.S. and EU on Saturday. This applies to IP.

215301, 215311-215316, 215321-215323, 215326, 215331-215337; 215341, 215343, 215345; 215347, 215300, 215411~215417, 215421-215428, 215431, 215433-215437, 215400, 215511, 215517, 215518, 215523, 215533, 215558, 215500

 

South China

 

City

Enhanced Services

Zip Codes

Guangzhou

Extended same-day flight cut-off time to 18:00 for informal customs declared IP and IE shipments from Baiyun District to EU and Asia

510165, 510168, 510407, 510420, 510421, 510425, 510431, 510440, 510445, 510540, 510545, 510550, 510430

Extended same-day flight cut-off time to 14:00 for informal customs declared IP and IE shipments from Xintang Town to the U.S from Tuesday to Saturday.

511356

Pick-up and delivery services for non-same day flight in Huadu District, applies to all FedEx International Services

510870

Xiamen

Extended cut-off time to 12:00 for same-day flight to the U.S., applies to IP and IE.

361001-361006, 361008, 361009, 361011, 361012, 361021, 361022

 

Extended cut-off time to 11:30 for same-day flight to the U.S., applies to IP and IE.

361023, 361024, 361026, 361027, 361100-361102, 361104, 361111, 361121

Jiangmen, Zhanjiang, Xiangtan, Hengyang, Zhongshan, Foshan, Zhangzhou, Maoming, Taishan

Pick-up and delivery services for non-same day flight, applies to all FedEx International Services*

529260

524001-524006, 524008, 524009, 524011-524013, 524018, 524022, 524032-524034, 524036-524038, 524042-524045, 524099

411102, 411103, 411105

421001, 421002

528472

528135, 528137, 528531

363201-363219, 363400-363403, 363600-363609, 363612, 363700-363709, 363800-363809, 363900-363905, 363811

525000, 525011, 525024

529260

 

* All international services include FedEx International Priority (IP), FedEx International Economy (IE), FedEx International Priority Freight (IPF) and FedEx International Economy Freight (IEF)

FedEx Direct US-New Zealand Flight Launch

FedEx is delighted to announce the launch of a direct U.S. to New Zealand flight beginning from August 5, 2012.

As a pioneer in express transportation, FedEx is the first express transportation service provider to launch a direct U.S. to New Zealand flight with a routing of Los Angeles-Honolulu-Auckland-Sydney-Guangzhou. Doing business with your customers in the U.S., New Zealand and Australia is now easier and faster than ever before!

This once per week flight into Auckland, New Zealand is part of the continued enhancement of our global operational network and our commitment to provide better connectivity, increased capacity and faster service to our New Zealand and Asia Pacific customers.

FedEx direct U.S. to New Zealand flight will offer more freight capacity for New Zealand exporters and Australian importers for their trans-Tasman shipments. Customers shipping on a Friday from the U.S. to New Zealand using FedEx International Priority® (IP) and FedEx International Priority Freight® (IPF) service will enjoy next business day delivery and two-business day delivery respectively.

To arrange your express shipment please contact your Customer Service Team on 13 26 10.

New Zip Codes for Italy – New Update

Italy has recently updated its zip codes to selected localities and provinces. Some zip codes have been removed and/or replaced by new ones.

Effective November 5, 2012 FedEx will adapt the systems to reflect the new zip codes. As of this date, old zip codes will not be recognized any longer.

Below is a translation table of the affected zip codes for your reference.

City/Town

Old Zip

New Zip

IGEA MARINA 47813 47814
SAN VITO 47823 47822
CARPOLO' 47828 47923
SANT'ERMETE 47828 47822
VERGIANO 47828 47923
CERVIA MILANO MARITTIMA 48016 48015
GRANAROLO 48019 48018
CAMERLONA 48010 48123
CASAL BORSETTI 48010 48123
MARINA ROMEA 48010 48123
PORTO CORSINI 48010 48123
SANT'ALBERTO 48020 48123
SAVARNA 48020 48123
SAN GIULIANO A MARE N/A 47921
MADONNA DEGLI ANGELI N/A 48015
CASTIGLIONE N/A 48015
VILLA INFERNO N/A 48016

 

To ensure timely delivery of your shipments to Italy, please ensure you apply the correct zip codes.

Incorrect or incomplete postal codes may result in incorrect routing of shipments and may cause delivery delays.

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