Help FedEx Ship Manager® - Verzendbeheer Afdelingsreferenties en Gebruikerreferenties

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FedEx Ship Manager® Help
FedEx Ship Manager® Shipping Administration Department and User References

Help Options



Help menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQ’s, specific instructions, and additional information for the sections and processes you see on the screen.
  • Online Technical Support – Includes FAQ’ Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent, or Submit a Question.
  • Interactive Help Guide – Offers a Demo, the ability to practice using our applications, assistance during actual transactions, a printable User Guide, and “What’s New” information.


Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.


Frequently Asked Questions



  1. What are References?
  2. How do I select a Reference validation?
  3. How do I select a Reference List?
  4. How do I enter the Reference default?
  5. How do I apply the Reference to return shipments?


Department and User References



References are optional numbers or descriptions that appear on your FedEx invoice or within the Shipping Administration administrative reports.

When a User is assigned to a Department, the Department References are the default settings on the User References screen. To customize References at the User level for greater flexibility and control, select Customize privileges, references and defaults in the User Settings section on the User Profile screen.

Refer to References for information on viewing, adding, editing, deleting, importing, and exporting References and Reference Lists.

The Shipping Administrator has the option of configuring the following 4 Reference fields for Departments or individual Users:
  • Your reference
  • Department no.
  • PO no.
  • Invoice no.


Details about References
  • Reference fields are located in the Billing Details section on the FedEx Ship Manager screens.
  • You can enter up to 30 characters in the Reference fields.
  • References can be used for tracking and reporting purposes.
  • All References print on your FedEx Express and FedEx Ground invoices. All References except Invoice number print on your FedEx Express Freight invoice.
  • References print on all shipping labels except plain paper FedEx Express international labels, which include only one Reference field.


Validation
Select one of the following validation options for the Reference:
  • Not required (text field) – The Reference is not required to create a shipment, but the User can enter Reference information in the text field.
  • Not required (view list) – The Reference is not required to create a shipment, but the User can click Select to select the Reference from a list. This option requires the administrator to provide References.
  • Required (text field) – The User must enter an alphanumeric entry in the Reference field in order to continue creating a shipment.
  • Required (view list) – The User must click Select, select the Reference, then click OK to continue. This option requires the administrator to provide References.
  • Default and cannot change – The Reference field is auto-populated with default Reference information. The User cannot change the Reference information.
  • Required with validation (text field) – The User must enter an alphanumeric entry for this Reference that matches a Reference in the database or a specifically assigned list to continue creating a shipment. This option requires the administrator to provide References to validate against.
  • Required with validation (view list) – The User must click Select, select the Reference, then click OK to continue. This option requires the administrator to provide References to validate against.


List display
To select a Reference List for the Reference, select the list for that Reference under List display. When the User clicks Select for the Reference, this list displays in the drop-down menu.


Reference default
To enter the Reference default, enter or select default Reference information for that Reference under Reference default in one of the following ways:
  • Enter the default Reference information in the text field.
  • Click Select. The References screen displays. Select the Reference ID for the default and click Select.


Apply to return shipments (Applicable to Exports from US only)
To make the Reference available for returns, check the checkbox for that Reference under Apply to return shipments.


Save
Click Save to save the information and return to the main Users or Departments screen, or click Continue to save the information and continue on the Defaults screen.


Cancel
If you need to discard the information added or edited on this screen, click Cancel and return to the main Users or Departments screen.


Navigate between the screens
Click Next or Previous to navigate between the User or Department Profile, Privileges, References, and Defaults screens.


This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager @ fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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