Please check if weight and service correspond with the information on your awb
Contact our Revenue Service department at 0047 6394 0316 or 6394 0308
Or send an email to Invhelp@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Norwegian customs to have your shipment declared.
If this is not the case you can contact our Revenue services at 0047 6394 0316 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 0047 6394 0392
Email: Invhelp@fedex.com
Address information :
FedEx Revenue Services
Invoice Adjustment department
Postboks 124
2061 Gardermoen
You can contact our Customer Service department if you already have your shipping details at our toll free number 6394 0300
You can contact our Telesales Department at 0047 6394 0300. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Yes, this is possible, you should contact our Revenue Services to communicate the needed details.
You can call the general number 0047 6394 0316 or send an email to Invhelp@fedex.com
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
Dim weight in Kilos = Length X width X height ( in CM )
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6000
Dim weight in Pounds = Length X width X height ( in inches )
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166
On packages smaller than 30 cm X 30 cm X 30 cm ( 12 in X 12 in X 12 in ), no dimensional weight will be calculated.
If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Norwegian customs.
Address information: (Norway)
FedEx – Revenue Services
Invoicing Department
Postboks 124
2061 Gardermoen
You can pay your FedEx invoice with the Bankgiro information attached to your invoice.
You can pay by credit card at time of pick-up. Please check your "expiry date", as this needs to be valid.
You can pay by credit card, linked to your FedEx account number.
You can call our Collection services at 0047 6394 0308 or 0047 6394 0316
You can also fax your request at 0047 6394 0392 or send an email to Invhelp@fedex.com
