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2004 Press Releases
FedEx innovation gives NZ customers faster, reliable information 24x7
NEW ZEALAND – February 16, 2004 – FedEx Express (FedEx), the world’s largest express transportation company, has increased services to New Zealand customers through the introduction of an automated customer service telephone hotline.
The new automated hotline will enable customers to access FedEx services seven days a week, twenty-four hours a day. The automated customer service hotline will also allow customers to arrange pick-ups and check important shipment information without the need to speak directly with a customer service representative.
“FedEx is the technological leader in the express industry and we have always looked at ways to improve our service to customers. The automated customer service hotline is another initiative we have introduced to improve the FedEx customer experience, and to make our services available at all hours of the day and night.” said Mr Rhicke Jennings, Managing Director of FedEx Australia, New Zealand and Pacific Islands.
“Fast, reliable information is what our customers in New Zealand want. Customers don’t always need to speak with a customer representative and we expect the new automated service to be widely welcomed,” he said.
While it is envisaged that the automated customer hotline will be able to deal with the majority of calls, FedEx customer service representatives will continue to be available between the newly extended hours of 8am to midnight from Mondays to Fridays and 8am to 7pm on Saturdays, should customers need to speak directly with a customer service assistant.
Unlike traditional automated hotlines where voice prompts are recorded by American or British speakers, FedEx has proved its attention to detail with the hotline voice prompts recorded by a New Zealand for a better customer experience.
FedEx have been progressively introducing automated customer service hotlines throughout the Asia Pacific region, as well as in the United States.
FedEx New Zealand’s customer service hotline number (0800 733 339) remains unchanged.
With annual revenues of $23 billion, FedEx Corp. is the premier global provider of transportation, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, the largest U.S. provider of regional less- than-truckload freight services; FedEx Custom Critical, North America’s largest provider of expedited time-critical shipments; and FedEx Trade Networks, North America's largest customs broker and a provider of international freight forwarding and trade facilitation services. FedEx ranked highest in the J.D. Power and Associates 2002 Small Package Delivery Service Business Customer Satisfaction StudySM in the categories of air, ground and international delivery services.
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