FedEx® Global Returns Resource Center

Find the information you need to make global returns a seamless process for both you and your customers — including handy guides, helpful links and other useful resources.

Return Type Job Aid

When processing your international return package with a FedEx® electronic shipping solution, you'll need to provide a reason for that return for customs clearance purposes — on both the outbound and the return shipment. This job aid will help you do just that.

Download job aid

Commercial Invoice

The Commercial Invoice is the basic statement of the seller to the buyer for goods shipped; it ideally represents a complete record of the business transaction between the exporter and the importer with regard to the goods sold. It is used as one of the primary documents in the collection process and is the main document used by customs officials for control, valuation and duty determination. The Commercial Invoice must fully identify the shipment, and serves as the basis in preparing all other documents covering your shipment.

  • FedEx Express® shipments: Commercial Invoice paperwork is required for most commercial commodities. You must submit one signed original and two copies.

If you're not sure if you need a Commercial Invoice, go to Find International Documents on FedEx® Global Trade Manager or call FedEx Customer Service.

If you prefer to print a Commercial Invoice and complete it by hand, you can download the form for FedEx Express. You may also use your own business or personal stationery for the Commercial Invoice, as long as you include all the required info.

Return Shipments From the U.S., Puerto Rico or the U.S. Virgin Islands

When processing a return shipment coming from the U.S., Puerto Rico or the U.S. Virgin Islands in which any single Schedule B commodity is valued at more than US$2,500, please follow these steps:

Step 1: Contact the U.S. Principal Party in Interest (USPPI) to request that they file the Electronic Export Information (EEI) through normal filing practices (an authorized Automated Export System (AES) option, the AESDirect website or the FedEx Export AgentFile® application) to obtain the Internal Transaction Number (ITN). The ITN authorizes and approves the shipment for export out of the U.S., Puerto Rico or the U.S. Virgin Islands. The ITN is 15 digits long and follows this format: XYYMMDD+ 6 numbers. Find a copy of the FedEx Export AgentFile form here.

Step 2: Enter the ITN number into your shipping solution so that it's printed on the return label.

Please note:

  • Only the USPPI can file the EEI. It is their responsibility to ensure the EEI is current and correct at the time of exporting. If any data changes between the time the EEI is filed and the shipment is exported, the USPPI must amend the EEI.
  • The following types of shipments are prohibited when using the FedEx Global Returns solution:
    • The return shipment contains merchandise, regardless of value, that requires an export license or permit.
    • The return merchandise is subject to the International Traffic in Arms Regulations (ITAR), regardless of value.
    • The return shipment, regardless of value, is being sent to Cuba, Iran, North Korea, Sudan or Syria.
    • The return shipment contains rough diamonds, regardless of value (HTS 7102.10, 7102.21 and 7102.31).

Access information about the EEI 

Access user guides from the AESDirect website

Shipping From Canada

If you have a return shipment coming from Canada to a non-U.S. destination that’s valued at CAD$2,000 or more, you’ll need a B13A Export Declaration form, which the Canada Border Service Agency and Statistics Canada use to report exports from Canada.

Access info on completing the form

Download the form

International Countries Served

With FedEx you can reach more than 6.5 billion potential customers. In fact, we can give you access to more than 99% of the world’s gross domestic product. We deliver results across the globe.

Access list of more than 220 countries and territories served

FedEx Global Returns solution shipments are governed by the respective terms and conditions applicable to the country from which the shipment is returned. The terms and conditions of service may vary from country to country. For details, find the country in question and click on the link.

Terms and Conditions
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Anguilla

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Antigua

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Argentina

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Aruba

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Brazil

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British Virgin Islands

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Cayman Islands

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Chile

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Colombia

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Costa Rica

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Dominica

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Dominican Republic

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Ecuador

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El Salvador

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French Guiana

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Grenada

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Guadalupe

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Guatemala

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Paraguay

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Peru

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Puerto Rico

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St. Kitts and Nevis

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Uruguay

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Venezuela

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Albania

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Austria

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Belgium

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Spain

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Sweden

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Turkey

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Ukraine

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Algeria

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Angola

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Benin

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Chad

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Congo Brazzaville

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Congo The Republic of

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Niger

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Reunion

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Rwanda

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Senegal

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Seychelles

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South Africa

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Tunisia

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Zimbabwe

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American Samoa

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Australia

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China

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Cook Islands

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Fiji

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French Polynesia

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Guam

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Hong Kong

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Indonesia

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Japan

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Laos

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Macau

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Malaysia

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Marshall Islands

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Micronesia

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Mongolia

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New Caledonia

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New Zealand

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Palau

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Papua New Guinea

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Philippines

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Saba

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Saipan

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Singapore

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South Korea

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Taiwan

Taiwan terms and conditions in English
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Thailand

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Vanuatu

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Vietnam

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Wallis and Futuna

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