Customer Service

To contact FedEx via E-mail, Write To FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice


Tel: (507) 271-3838
Toll Free: 800 11 22 (Panama Only)


Customer Service Hours:
8:30 am - 17:30 pm Monday-Friday
9:00 am - 13:00 pm Saturday

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).