FedEx Desktop Availability

As of September 20, 2014, FedEx Desktop will no longer be available for download. For more on FedEx tracking options please click here.

FedEx Desktop monitors shipment status and sends notifications directly to your desktop. If you regularly track shipments and need to frequently check their status, FedEx Desktop is your solution. Best of all, it's easy to install and simple to use!

With FedEx Desktop, you will be able to:

  • Manage your time more efficiently by knowing when to expect shipments.
  • Easily access your shipment information from your desktop.
  • Become more proactive by having another channel to monitor shipment exceptions.

 

Do you have a fedex.com login? If not, please register now.

In order for FedEx Desktop to operate, your system must comply with the requirements set forth by the FAQ section of this page. Without limiting the information set forth at such page, FedEx Desktop is intended to operate on the following operating systems: Microsoft® Windows 2000, Windows XP or Windows Vista. Macintosh PowerPC® or Intel® processor, Mac OS X v.10.4 or 10.5.

Without limiting any other requirements at the page set forth above, in order for FedEx Desktop to operate, your system must contain certain other Adobe programs and files (“Adobe Programs”). In order to ascertain whether the Adobe Programs are on your system, your system will be scanned. If you agree to such scan, please click the “Install now” button. If you do not agree to such scan, you must click the “Cancel” button and the installation process will terminate.

If the scan indicates that a required Adobe Program is missing, those programs and/or files may be downloaded to your system. All such programs and/or files are provided by Adobe Systems Incorporated (“Adobe”) and are subject to and governed by your license agreement(s) with Adobe.

FedEx Desktop will not operate if the required Adobe Programs are not operating properly on your system. The FedEx Desktop End User License Agreement (EULA) does not permit use of FedEx Desktop on a different system. If you attempt to download or install FedEx Desktop on another system, you may damage that system and/or data located on it. FedEx assumes no responsibility or liability, and disclaims all responsibility and liability, for any damages and liability (including, without limitation, loss of programs and/or data) arising from or relating to (a) the scan; (b) your use of FedEx Desktop on either a different system or a system without the required Adobe Programs operating properly; or (c) the installation, operation, maintenance, or support of a Adobe Program(s) and/or your use (or inability to use) any Adobe Program(s). If you do not agree to the foregoing, you must click the “Cancel” button and the installation process will terminate.

By clicking "Install now", I have read the foregoing and agree to the scanning and/or downloading of required Adobe Program(s).

Track

Add important or critical shipments to FedEx Desktop. FedEx Desktop will remember your shipments and provide you automatic shipment updates until delivered.

Tracking history

FedEx Desktop remembers any shipment you add to the application, providing you easy access to your shipment information.

Drop shipment placards to your desktop

Drag and drop important shipments to the desktop. Shipments parked on the desktop will receive automatic shipment updates until delivered. You can also view more detail shipment information by clicking on each shipment.

Search

Smart search functionality allows you to search shipments by tracking number, nicknames, etc.

Shipment notifications

Pop-up messages will notify you when shipments are delivered or when selected exceptions occur.

Filters

You will be able to filter by clearance delays, shipment exceptions, delivered shipments, etc. providing easier navigation and access to shipment information.

Nickname shipments

Nickname your shipments so you can easily identify them via FedEx Desktop. No more hassle trying to remember tracking numbers.

E-mail notifications

You can choose to e-mail tracking results, exception updates and delivery updates in order to keep your customers informed.

FedEx Desktop – Frequently Asked Questions
ShowVersion Upgrades
What is FedEx Desktop?

FedEx Desktop is a free tracking application that enables you to track shipments and display each shipment status directly on your desktop. This tracking application will monitor the status of your shipments and automatically notify you of critical events that affect your shipments.

Close

Why am I getting an Unavailable message that says “the service has been temporarily disabled”?

You may be seeing this screen for one of two reasons:

  1. FedEx is experiencing an outage.
    • FedEx is upgrading the FedEx Desktop service and it is temporarily unavailable. The message will go away once the upgrade is complete.
    .
  2. You are running an older version of FedEx Desktop.
    • If you are running an older version of FedEx Desktop, this message indicates that your installed copy of FedEx Desktop has expired and can no longer be automatically updated. In that case, please see “Why has my version of FedEx Desktop expired?” below.
    • To check for the version of FedEx Desktop that you are running, navigate to the following area within the tool: Help > About FedEx Desktop.

Close

Why has my version of FedEx Desktop expired?

A new version of the application has been created since your original download. The previous version is no longer supported. You will need to upgrade in order to continue using the product.

Close

How do I upgrade my version of FedEx Desktop?

You must now uninstall and then reinstall the application to continue using the product.

Close

How do I uninstall FedEx Desktop?

Instructions:

  • Windows
    Select Start < Settings > Control Panel
    Open the Add or Remove Programs panel
    Select FedEx Desktop
    Click the Change/Remove button.
  • Mac OS X
    Drag the application to the trash.
  • Linux
    Launch the system package manager (e.g. Synaptic on Ubuntu), search for FedEx Desktop and mark it for removal. You may need to click the button Apply or Accept to remove the application.
  • For more assistance with the uninstall process please call your corresponding Customer Service number.

Close

How will I be made aware of future version upgrades of FedEx Desktop?

If at any time after you login you are prompted to upgrade your version of Adobe or FedEx Desktop, accept the upgrade. After a certain period your offer to upgrade will expire. At that point you will have to follow the manual process to uninstall and reinstall the application as described above.

Close

ShowSystem Requirements and List of Features
System Requirements

File size: 2 MB
File name: FedEx Desktop.exe
Estimated download time:
Dial up: 22 minutes – 56 KB
Broadband: 1 minute – 1 MB
CPU speed: Intel© Pentium© 400 MHZ
System memory (RAM): 256 MB
3-5 MB hard-disk space

This application will work on Microsoft® Windows 2000, Windows XP SP2 or above or Windows Vista. It will also work on Macintosh PowerPC® or Intel® processor, Mac OS X v.10.4 or above. Flash 9.0.115.0 or higher is also needed to run the application.

Internet connection is required to get automatic shipment updates.

Close

List of Features

FedEx Desktop offers the following features:

  • Automatic shipment download for FedEx InSight® users
  • Add tracking numbers
  • View tracking details
  • Tracking history
  • Drop shipment placard to your desktop
  • Automatic shipment updates
  • Add shipments to a watch list
  • Remove shipments from the application
  • Shipment notifications
  • Visibility of selected shipment exceptions
  • Nickname shipments
  • Graphical shipment progression bar
  • Advanced search options
  • Local data purge
  • Access to fedex.com

Automatic shipment download for FedEx InSight® users
FedEx Desktop has added benefits for FedEx InSight users by automatically pulling shipments to the desktop once logged in. If you do not currently have access to FedEx InSight and would like enhanced visibility within FedEx Desktop, please register here.

Add tracking numbers
You can manually add tracking numbers by putting one tracking number at a time in the “add tracking number” box and pressing enter or clicking the "Track" button. Manually adding tracking numbers brings up a tracking detail page that shows detailed information about the shipment and all associated information related to this package. When the detail page is closed down, you will find that the tracking number has been added to the application. FedEx Desktop will remember your shipments and provide you automatic shipment updates until the shipment is delivered.

View tracking details
Click the tracking number to view the tracking details. You may also access the following from the Details screen:

Associated Shipments
Click this tab to view a list of the associated shipments for a multiple-piece shipment, including the master tracking number. To view details for an associated tracking number, you must add each associated tracking number individually to FedEx Desktop.

Notifications
Click this tab to send e-mail exception and delivery updates regarding the shipment to yourself and others.

Notes
Click this link to enter and save notes specific to a tracking number. These notes are visible only to you and can be used when performing a Search.

Tracking history
FedEx Desktop remembers any shipment you add to the application, providing you easy access to your shipment information. It will store up to 3,600 shipments. To remove a shipment from the application, simply click on the remove shipment icon on the tracking number you would like to remove.

Drop shipment placard to your desktop
You can drop shipment placards to your desktop by selecting the frame of a specific tracking number and dragging it on to the desktop. This will help you isolate the shipments that are most important to you. FedEx Desktop will provide automatic shipment updates until the shipment is delivered.

You may remove the shipment placard by clicking on the close placard icon.

Automatic shipment updates
Shipment information is regularly updated if you have continuous Internet connection. The right bottom corner of the application displays the last updated time. You can also request an update by clicking on the last updated time.

Add shipments to a watch list
You can add shipments to your watch list at any time by simply clicking on the star icon. The star icon will turn yellow which denotes that the shipment has been added to the watch list.

You can access all the shipments that have been added to the watch list by selecting "Watch list" from the Advanced drop down. To remove a shipment from the watch list, simply click on the star again.

Remove shipments from the application
To remove a shipment from the application, simply click on the remove shipment icon on the tracking number you would like to remove.

Nickname shipments
You can nickname your shipments by clicking on the pencil icon. This will bring up a box to add a nickname to that particular shipment. After you nickname your shipment, the application will show the new name along with the tracking number. You can use the same nickname on multiple shipments. You will be able to easily identify and find this shipment by using the search capability within FedEx Desktop.

Shipment notification
You will receive pop-up messages to notify you when shipments are delivered or when selected exceptions occur. To change the shipment notification settings, go to "Settings" and select the pop-up messages you prefer.

Visibility of selected shipment exceptions
Shipments that encounter exceptions are highlighted in red to advise you when an excpetion occurs. Clicking on the tracking number will bring up the details screen, which will show more information on the shipment exception.

You can also easily view your shipment exceptions by selecting "All excpetions," "Clearance delays" or "Delivery exceptions" from the Advanced drop down.

Graphical shipment progression bar
This bar represents the progress of the movement of your shipment. The different bars are:

  • Shipment initiation – FedEx received shipment information from sender
  • Pickup – FedEx has possession of shipment
  • In transit – Shipment is in transit to its final destination
  • Delivered – Shipment has been delivered

Advanced search options
FedEx Desktop allows you to find any shipment in your list, using the tracking number, customer reference, nickname or any other shipment data source. You can search all shipments, or narrow down the search by choosing a specific category. Once information is entered into the search box, a list is presented with those records that match the search criteria.

Local data purge
FedEx Desktop will write data to the hard drive of your computer. It will store up to 3,600 shipments to the hard drive. At any time, select “Purge data” from within settings to remove this local data, which includes all history, settings and shipments. You can also remove each shipment individually by clicking on the remove shipment icon.

Access to fedex.com
FedEx Desktop provides you easy access to fedex.com. From the “Help” menu within the application, you will be able to navigate to the following pages within fedex.com:

  • FedEx home page
  • Ship with FedEx
  • Get rates and transit times
  • Find FedEx locations
  • FedEx Small Business Center
  • Business and document services

Close

ShowRequirements
What do I need in order to use FedEx Desktop?

In order to use FedEx Desktop, you will need a fedex.com login. If you do not already have one, go to the fedex.com Login Registration page. You can also click on the “Register now” button from the log-in screen of FedEx Desktop. Once you register, you will receive an e-mail with your registered user name and password.

Close

Why Register?

FedEx considers the security of your shipment information a top priority and therefore, registration is required for visibility to shipment information. After you register, you can get timely and accurate status of your shipments. You can receive proactive notifications about critical shipping events and possible actions to speed the delivery.

Close

ShowTechnical
How do I download FedEx Desktop?

Click the Download button from FedEx Desktop page. A window will open asking you to accept FedEx terms and conditions. Once you read and accept the terms and conditions by clicking the "Install now" button, it will automatically evaluate your desktop applications and system capabilities and download Adobe® AIR™ and then FedEx Desktop.

Note: FedEx Desktop download process verifies what version of Flash is available and automatically offers a one step or two step download process depending on the result. If you do not have the latest Flash version (9.0.115.0 or higher), on FedEx Desktop page, you will be provided with two links - one for Adobe® AIR™ and one for FedEx Desktop. You will have to install Adobe Air first, then download FedEx Desktop.

Close

I want to uninstall FedEx Desktop. How do I do that?

From Windows® Start menu, click on Control Panel. Select Add/Remove Programs. Scroll down the list until you find FedEx Desktop. Click Remove button to uninstall. (Please consult Windows® help information on how to do this).

Close

Is FedEx Desktop safe to use? Will it introduce any viruses into my system?

FedEx Desktop is safe to use. It does not contain any type of “malware.” The only information the application contains is FedEx tracking information.

Close

How can I disable FedEx Desktop from automatically starting every time I log in to my computer?

To disable FedEx Desktop from automatically starting, simply follow these instructions:
1. From the Tray Menu, right click on the FedEx Desktop icon.
2. Click on “Auto-start FedEx Desktop” to disable the auto-start option.

You can also disable the “Auto-start” option by following these instructions:
1. From the main FedEx Desktop screen, click “Options” then “Settings”
2. Un-check the box for “Auto-start FedEx Desktop”
3. Click “Save”

Close

Is FedEx Desktop storing all shipment data in my computer?

FedEx Desktop will write data to the hard drive of your computer; however, will display details for up to 300 shipments via the display of your desktop. At any time, select “Purge data” from within settings to remove this local data, which include all history, settings and shipments . You can also remove each shipment individually by clicking on the remove shipment icon.

Close

I minimized the application. Where has it gone?

If you “Exit the application” the icon in the system tray will disappear. To re-open the application, click on the desktop icon.

Close

I’m getting a lot of shipment pop-up messages. How can I stop them?

The shipment pop-up messages were designed to notify you when shipments are delivered or when selected exceptions occur. To change the shipment notification options, go to “Settings” then select the pop-up messages you prefer.

Close

ShowLogin
What if I forgot my password?

If you have forgotten your password, click on the “Forgot your user name or password?” link on the log-in screen of FedEx Desktop. You will be asked for your user ID and the e-mail address you used when you registered with FedEx. Select “e-mail current password.” Once you complete the required fields and click continue, we will e-mail your current password.

Close

How can I change my password?

If you would like to change your password, click on the “Forgot your user name or password?” link on the log-in screen of FedEx Desktop. You will be asked for your user ID and the e-mail address you used when you registered with FedEx. Select “change password,” answer your reminder question successfully and reset your password.

Close

Should I worry about the security of my account information if I download this application?

FedEx understands the importance of protecting the privacy of customer information. Your shipment information is password protected and FedEx does not sell customer information or give it to outside parties unless required by law. Please note, it is not advised to run this application on a public computer.

Close

ShowShipments
Is there a way for FedEx Desktop to automatically add my shipments?

Sign up for FedEx InSight®! FedEx Desktop has added benefits for FedEx InSight users by automatically pulling shipments to the desktop once logged in. If you do not currently have access to FedEx InSight and would like enhanced visibility within FedEx Desktop, please register here.

Close

Once I download the application, will I be able to see my shipments?

If you are currently a FedEx InSight® user, FedEx Desktop will automatically pull shipments that you were authenticated to view and that are currently viewable via FedEx InSight. If you have more than 300 active shipments in FedEx InSight, you willl only see shipment exceptions, if they occur, in FedEx Desktop. (note: FedEx InSight displays shipments from the time that FedEx picks up the shipment until four days after proof of delivery. If there is no proof of delivery, shipments are displayed for 15 days from the ship date.)

If you are not a FedEx InSight user, you will not see all your shipments. However, you will be able to manually add shipments to the application. FedEx Desktop will remember your shipments and provide you automatic shipment updates until the shipment is delivered.

Close

What does the four segment bar near the top of each tracking frame represent?

The bar represents the progress of the movement of your shipment. They are:

  • Shipment initiation – FedEx received shipment information from sender
  • Pickup – FedEx has possession of shipment
  • In transit – Shipment is in transit to its final destination
  • Delivered – Shipment has been delivered

Close

How can I see details about a specific shipment?

By clicking on the tracking number, the application displays shipment details in a separate window.

Close

What kind of shipments can I track using FedEx Desktop?

You can track any FedEx Express®, FedEx Ground®, FedEx Freight® and FedEx Custom Critical® shipment as long as you have a valid tracking number.

Close

Is there a maximum number of shipments stored in FedEx Desktop?

FedEx Desktop will store up to 3,600 shipments; however, will display details for up to 300 shipments via the display on your desktop. At any time, select "Purge data" from within settings to remove your shipments from FedEx Desktop. You can also remove each shipment individually by clicking on the remove shipment icon.

Close

How can I filter my shipments?

From the Advanced tab, you can filter by watch list, all exceptions, clearance delays, delivery exceptions, delivering today, undelivered and delivered shipments.

Close

How do I find a specific shipment?

From the Advanced tab, enter the tracking number, reference number, nickname, notes or any other data element found in the shipment record to the “Search my shipment” box to find your shipment.

Close

ShowCustomer Service
What number should I call for questions regarding my shipment status?

Please call the Customer Service number here for questions regarding your shipment.

Close

Where can I get help on downloading the application?

Please call the Customer Service number here for questions regarding your shipment.

Close

ShowAdditional Information
Covered Code Information

The Application contains Covered Code (as defined in the Mozilla Public License, version 1.1 (“MPL”) which are provided subject to MPL:ant, asdoc,frameworks/javascript,frameworks/locale,frameworks/projects, and frameworks/themes. In accordance with and subject to the MPL, you are entitled to a source code version of such Covered Code. The source code to such Covered Code is available from Adobe Systems Incorporated (“Adobe”) through their website and located at: www.adobe.com

Close