Customer Service

To contact FedEx via E-mail, Write To FedEx.

Customer Service

  • Pick-up request
  • Service and price information
  • Package status and Proof of Delivery
  • General inquiries and advice

File a Claim

You can file a FedEx Express claim by downloading the following claim form and instructions in PDF format. You will need the free Adobe Acrobat Reader. You have the option to mail, fax, or e-mail the form to your FedEx Customer Support Representative(s).

FedEx is represented in Peru by a nominated Service Contractor. For more information about the FedEx services available from Peru please contact:

Scharff International Courier
Tel: 511-5171600
Fax:511-575-1889