Customer Service

  • Customer Service

Address: 11/F, Zuellig Building, Makati Ave., Cor. Paseo de Roxas, Makati City 1200
Phone: 632-789-3930
E-mail:

ph_fdx_recruit@corp.ds.fedex.com

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Customer Service Representative

Working Location: Clark, Pampanga
Vacancy: n/a
Description:

In this role, you will handle customer requests and answer inquiries about the Company’s products/services to provide effortless customer experience.

You will respond, follow-up and resolve complex issues with customers and communicate with them on a daily basis in order to retain customer base and enrich customers’ experience with the Company.

You will execute new services and programs promotions in order to generate revenue from special promotions. You will also solicit customer feedback, determine action, and inform management accordingly.

Requirement:
  • Secondary education or equivalent
  • One (1) year work experience in customer service and interaction
  • Customer service skills and orientation
  • Must be fluent in English and local language
Qualifications:
  • Very service oriented and happy to assist customers
  • Take ownership of customers concerns and make it easy for them
  • Professional & team player