Service Disruption

Weather, natural disasters and other uncontrollable events can interrupt FedEx transportation flow and your supply chain – anytime, anywhere and with little warning. As interruptions occurs, we will update this page with the latest information on any Service Disruption to keep you informed.

Posted on November 13, 2015

Service Disruption in the Philippines due to APEC Summit

FedEx Express services in the Philippines will be impacted from November 16 to 20, 2015 due to road and airport closures that are part of the security measures for the 2015 APEC Summit Economic Leaders’ Meeting.

Customers may experience the following shipment delays and service limitations:

  1. For all import shipments: 1 to 2 days delay for shipments with an original estimated delivery date from November 16-20.
  2. For all export shipments: 1 to 2 days delay on uplift of shipments picked up on November 16-20 (pick-up cut off time will remain the same).
  3. All imports and export shipments to/from the Philippines: Embargo on all dangerous goods (DG), temperature-sensitive, and 023 air waybills (IXF/ATA), from November 16-20, 2015 (both dates inclusive).

We regret any inconvenience you may experience and are committed to delivering your shipment to its destination as soon as possible.

Should you have any further questions, please call our Philippine Customer Service Hotline:

For PLDT, Sun and Smart subscribers: 1800.10.46.33339

For Globe subscribers: 1800.8.46.33339

For other network subscribers: 045.4993900