FAQ

What is a FedEx Account?

A FedEx Account is a channel for start-up entrepreneurs or individuals who want to open an account with FedEx that has no minimum shipment requirements. With a FedEx account, customers can enjoy the benefits of pick-up and delivery around the world, tracking shipments through FedEx Track Management System and making payments by credit or debit card.

How can I open a FedEx Account using a credit/debit card?

To open a FedEx Account via credit or debit card:

  1. Download the form at here (//images.fedex.com/downloads/ph/registration/psa.pdf)
  2. Attach the form and submit one of the following to our Philippine Customer Service:
    • Passport (with ID)
    • Driver’s license
    • SSS ID
    • TIN ID
  3. Fax or email the completed form and the identification document to +63 2 988 2333 or +63 45 499 3797 or phcs@fedex.com

FedEx will process the application within one (1) business day. You may call the Philippine Customer Service Hotline at the numbers below:

 

Globe 1800.8.46.33339 Anywhere in the PH Free
PLDT 1800.10.46.33339 Anywhere in the PH Free
Sun/Smart 1800.10.46.33339 Anywhere in the PH Php 8.00/call
Others 4993900 Within Clark Free
045.4993900 Outside Clark NDD Charges

 

Who is eligible to apply for a FedEx Account?

All Filipino residents in the Philippines are eligible to open a FedEx Account as long the applicant can submit one of the identification documents below:

  • Passport (with ID)
  • Driver’s license
  • SSS ID
  • TIN ID

 

What is the mode of payment for shipments?

For convenience, payments will be made via credit/debit card (MASTERCARD or VISA). FedEx will charge the credit/debit card registered during the application process for all shipments made.

How does FedEx validate my credit/debit card?

To handle the card validation, the system sends the card information to the card issuer or bank for authorization. The authorization involves a charge with a token value of 46 PHP or 1 USD. This amount will not get transacted and the FedEx system will perform a reversal to release the amount soon after the authorization is completed.

There are times the card issuer or bank will be unable to handle the reversal and the customer will see the amount being held-up in their card account until the authorization expires, following which the funds will be released back to the customer (normally anything from 24 hours to up to 14 days, depending on the card issuing bank).

Once validation is complete, FedEx will input the credit/debit card information into the system, which is PCI Compliant to ensure the security of the information. After the credit/debit card has been registered, the applicant will receive a FedEx account number and can begin sending shipments around the world.

Only one credit or debit card at a time is allowed to be registered, and it is a one-time setup only.

How do I arrange for shipments using the FedEx Account?

You may call the Philippine Customer Service Hotline numbers below and use your FedEx account number to arrange for pick-up of a package.

 

Globe 1800.8.46.33339 Anywhere in the PH Free
PLDT 1800.10.46.33339 Anywhere in the PH Free
Sun, Smart 1800.10.46.33339 Anywhere in the PH Php 8.00/call
Others 4993900 Within Clark Free
045.4993900 Outside Clark NDD Charges

Can I have shipments delivered to my office?

Yes. You can have your shipments delivered to your office using your account.

If I start shipping more packages, can I have my account upgraded?

You have the option to open a corporate account under a duly registered business name or continue using your FedEx account. To know more about the requirements to open a corporate account, you may go to this link: //images.fedex.com/ph/registration/account.pdf or call our Philippine Customer Service Hotline Number.

Do we get special discounts?

Discounts may be offered during a promotional period.

How will I know what you are going to charge my credit/debit card?

FedEx will perform payment transactions immediately upon generation of an invoice in the FedEx billing system. This is achieved by having the customer request to setup / update their account with a credit/debit card through FedEx Customer Service.

Why does a card get rejected during setup / update?

Even though a customer may be able to do payments with their card at other merchants, there are many reasons a card can be rejected, and usually the card issuing bank does not provide FedEx with the actual reasons. Some possible reasons may be:

  • Issue with card - for example fraud, invalid card, card exceeding credit limit, a canceled or expired card, etc.
  • Invalid card information - for example, the address provided may not match the address against which the actual card was issued; incorrect expiration date or incorrect CVV provided.
  • Invalid customer information - for example an invalid email address or wrong name given.

FedEx is not in the position to request information about the reasons a card was rejected from the card issuing bank.

Can I know how much I am charged for a shipment before I receive my bill?

You may call the Philippine Customer Service Hotline numbers below to know how much you are charged for a shipment.

 

Globe 1800.8.46.33339 Anywhere in the PH Free
PLDT 1800.10.46.33339 Anywhere in the PH Free
Sun, Smart 1800.10.46.33339 Anywhere in the PH Php 8.00/call
Others 4993900 Within Clark Free
045.4993900 Outside Clark NDD Charges

Will there be a clause to advise customers about the Foreign Transaction Fee (FTF) that they may have to absorb for their accounts?

The new account application form will be renewed to include a clause for the acceptance of FTF.