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FedEx Ship Manager® Help
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FedEx Ship Manager® Help
FedEx Ship Manager® Shipping Administration Reference Lists

Help Options


Help menu
Click the Help menu at the top of each page to access the following tools:
  • Help with this page – Includes FAQ’s, specific instructions, and additional information for the sections and processes you see on the screen.
  • Online Technical Support – Gives you the opportunity to Find Answers Online, chat online with a FedEx Technical Support Agent, or Submit a Question.
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Contact FedEx
Refer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.

Frequently Asked Questions


  1. How do I create a Reference List?
  2. How do I add References to a Reference List?
  3. How do I remove References from a Reference List?

Create or Edit Reference Lists


Search Reference Lists to display
Enter your search criteria in the Search text box and select the information to search Reference IDs or descriptions from the drop-down menu. Click Go. The References display under Select references to add.


Sort References in the Reference List
Select to sort by  Reference ID or Description from the Sort by drop-down menu.


Create a Reference List
  1. Enter a unique Reference List ID, name and description.
  2. Select the References to add and click Add.
  3. Click Save. Your Reference List is saved and you are returned to the Reference Lists screen.
  4. If you need to discard the information added or edited on this screen, click Cancel to return to the Reference Lists screen.


Add References
  1. Enter the Reference list ID, Reference list name, and Reference list description.
  2. Under Select references to add, select the References and click Add. The References re-display under References added to the list.
  3. Click Save to save your selections and return to the Reference Lists screen.
  4. If you need to discard the information added or edited on this screen, click Cancel to return to the Reference Lists screen.


Remove References
  1. Enter the Reference list ID, Reference list name, and Reference list description.
  2. Under References added to the list, select the References to remove and click Remove. The References re-display under Select references to add.
  3. Click Save. Your selections are saved and you are returned to the Reference Lists screen.
  4. If you need to discard the information added or edited on this screen, click Cancel to return to the Reference Lists screen.


This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager @ fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.
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