Billing / Invoice FAQ's
How can I request a copy of my invoice / awb / credit note?
- Please contact our Customer Financial Service department at 0800 433 339
- Or send an email to billpl@fedex.com and mention invoice and/or awb number.
I would like to send a package, can you arrange to have it picked-up?
- Please contact our Customer Service department at our free toll number
0800 433 339
I received an invoice, but it does not show my discount?
- Please check if weight and service correspond with the information on your awb
- Contact our Customer Financial Service department at 0800 433 339
- Or send an email to billpl@fedex.com and mention invoice and awb number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
The package arrived damaged / late and I wish to file a claim. How/what should I do?
- You need to send a written document ( fax / email / letter) and send it to the FedEx Claims department
- Attention: A claim must be submitted within 21 days after shipdate if your shipment is damaged, within 45 days when your shipment is lost.
Fax: 0048 22 438 85 00
Email information:
waw_callcenter@fedex.com for Polish clients
Address information:
Federal Express Poland Sp. z o.o.
Millennium Plaza 8th floor Al. Jerozolimskie 123 A
02-017 Warszawa
Dzial reklamacji
How do I receive a refund or adjustment to my invoice?
- Refund: Please contact our Collection department at 0048 438 85 25
- Adjustment: Please contact our Customer Financial Service Department at 0048 438 85 25 or email to billpl@fedex.com
- You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.
How can I open an account with FedEx?
- At time of pick-up, you can contact our Customer Service department at our toll free number 0800 433 339 and an account will be created for you immediately.
- An email/ fax/ letter can be send to our Customer Financial Services at the following
- email address: waw_callcenter@fedex.com,
- Fax: 0048 22 438 85 00
- Address information:
Federal Express Poland Sp. z o.o.
Millennium Plaza 8th floor Al. Jerozolimskie 123 A
02-017 Warszawa
Dzial Revenue
How do I fill in my awb?
- You can find all details on the html: www.fedex.com/pl
*FedEx service guide
- You can always contact our customer services at our toll free number 0800 433 339
Why do I receive 2 invoices for the same shipment?
- On a FedEx awb you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Polish customs to have your shipment declared.
- If this is not the case you can contact our Customer Financial Services at 0048 22 438 85 25 to get more info and to request eventually a credit.
You can also Fax, email or send a letter.
Fax: 0048 22 438 85 00
Email: billpl@fedex.com
Address information :
Federal Express Poland Sp. z o.o.
Millennium Plaza 8th floor Al. Jerozolimskie 123 A
02-017 Warszawa
Dzial Revenue, Invoice Adjustement
Can I get the price / rate for a shipment I would like to send?
- You can contact our Customer Service department if you already have your shipping details at our toll free number 0800 433 339
- You can contact our Telesales Department at 0048 22 438 85 18. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.
Can I get the price / rate for a shipment I would like to send?
- You can contact the Customer Financial Services at +48 22 438 85 25
Can my invoice be sent to an additional address?
- Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
You can call the general number 0800 433 339 or send an email to billpl@fedex.com
What is a dimensional weight and how do you calculate this?
How is the fuel surcharge calculated?
How are the duty / tax calculated?
- To get the exact calculation or information on duty and tax charges you should contact our Customs services at 0048 22 606 75 41 or 0048 22 606 42, 0048 22 606 43.
- An email can be send to
WAW_TRACE_IMPORT@mail.fedex.com
- Or fax: 0043 22 606 65 00
The duty /tax charge is incorrect. How do I dispute these charges?
- If your IM4 document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Polish customs.
- Address information:
Federal Express Poland Sp. z o.o.
Ul. Wirazowa 35 p. 177,5
02-158 Warszawa
Agencja Celna
How can I register for an invoicing on line access?
Can I have a statement of my account?
- This is handled by the credit and collection department.
- You can send an email / call / fax the Collection services at 0048 22 438 85 25
Fax: 0048 22 438 85 00
Email: billpl@fedex.com
Address information :
Federal Express Poland Sp. z o.o.
Millennium Plaza 8th floor Al. Jerozolimskie 123 A
02-017 Warszawa
Dzial Revenue, Invoice Adjustement
What methods of payments may I use for my FedEx shipment?
- You can pay by domiciliation.
The needed documents can be obtained by our collection department
at 0048 22 438 85 18 or 0048 22 438 85 01.
You can also fax your request at 004822 438 85 00 or send an email to waw_callcenter@fedex.com or billpl@fedex.com
What is the mailing/email address to reach the invoicing department?
- billpl@fedex.com
- Federal Express Poland Sp. z o.o.
Millennium Plaza 8th floor Al. Jerozolimskie 123 A
02-017 Warszawa
|
