|FedEx Ship Manager® Help||
|FedEx Ship Manager® Shipping Administration|
Help MenuClick the Help menu at the top of each page to access the following tools:
Contact FedExRefer to FedEx Customer Support for ways to contact FedEx via e-mail, mail, or phone.
Frequently Asked Questions
Department and User References
A reference is a customizable field that allows you to record details about different kinds of shipments. They appear on your FedEx invoice or on administrative reports.
When a user is assigned to a department, the references defined for that department are the default settings on that individual’s User References screen. To customize references at the user level for greater flexibility and control, select Customize privileges, references and defaults in the User Settings section on the User Profile screen.
Refer to References for information on viewing, adding, editing, deleting, importing and exporting references and reference lists.
The Shipping Administrator has the option of configuring the following 4 reference fields for departments or individual users:
Details about References
You may select a Reference List for the reference under List display. When the User clicks Select for the reference, this list displays in the drop-down menu.
Apply to return shipments
To make the Reference available for returns, click the checkbox for that reference under Apply to return shipments.
Click Save to save the information you’ve entered and return to the main Users or Departments screen, or click Continue to save the information and continue on the Defaults screen.
If you want to discard what you’ve done on this screen without saving it, click Cancel and return to the main Users or Departments screen.
Navigate between the screens
Click Next or Previous to navigate between the User or Department Profile, Privileges, References and Defaults screens.
This information is provided to you and its use is subject to the FedEx Automation Agreement under which you obtained or have been authorized to use FedEx Ship Manager® at fedex.com. No warranties are extended and all warranties, including without limitation, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED, regarding this information. Any conflict between this information and the Automation Agreement, or transportation agreement between you and FedEx, or between this information and the FedEx Service Guide will be governed by the Automation Agreement, the transportation agreement and the FedEx Service Guide, in that order. Your use of this information constitutes your agreement to these terms.