Please check if weight and service correspond with the information on your Air Waybill
Please contact Customer Service on 0200 252 252
Or send an email to firstname.lastname@example.org and mention invoice and Air Waybill number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.
On a FedEx Air Waybill you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
These charges are always billed on a separate invoice.
So you can check if it concerns a Freight invoice or a Duty and Tax invoice.
Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.
Duty and tax invoice: This invoice is the charge FedEx has to pay to Swedish customs to have your shipment declared.
If this is not the case you can please contact Customer Service on 0200 252 252 or email our FedEx Economy department email@example.com.
The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
The charges only apply on your own packaging, not the FedEx packaging.
How is this calculated:
Calculation is based on the length , height and width of your package.
If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Swedish customs.
190 45 Stockholm