Billing / Invoice FAQ's

ShowTop Three Questions
How can I request a copy of my invoice / Air Waybill / credit note?

  • Please contact Customer Service at 0200 252 252
  • Or send an email to invhelp@fedex.com and mention invoice and/or Air Waybill number.

I would like to send a package, can you arrange to have it picked-up?

  • Please contact our Customer Service department at our free toll number 0200 252 252

I received an invoice, but it does not show my discount?

  • Please check if weight and service correspond with the information on your Air Waybill
  • Please contact Customer Service on 0200 252 252
  • Or send an email to invhelp@fedex.com and mention invoice and Air Waybill number. If possible, an additional remark of the reason (difference with the prices received from the Sales representative, difference with the prices mentioned at pickup request...) is an advantage.

ShowGeneral Questions
The package arrived damaged / late and I wish to file a claim. How/what should I do?

  • You need to send a written document (fax / email / letter) and send it to the FedEx Claims department
  • Attention: A claim must be submitted within 21 days after delivery of the shipment if your shipment is damaged or within 9 months after the package was tendered to FedEx when your shipment is lost.


    E-post:: SEMASTER@fedex.com

    Address information:
    FedEx Express
    Reklamationer
    Box 94
    190 45 Stockholm

How do I receive a refund or adjustment to my invoice?

  • Please contact Customer Service on 0200 252 252.
  • Email our FedEx Economy Department invhelp@fedex.com.
  • You can always register for FedEx invoice on line, where you can access your invoice information and file a dispute email.

How can I open an account with FedEx?

  • At time of pick-up, you can contact our Customer Service department at our toll free number 0200 252 252 and an account will be created for you immediately.
  • An email/ fax/ letter can be send to our Customer Financial Services at the following

How do I fill in my Air Waybill?

You can always contact our customer services at our toll free number 0200 252 252

Why do I receive 2 invoices for the same shipment?

  • On a FedEx Air Waybill you have 2 billing options. One option for the freight charges, one option for the duty and tax charges.
    These charges are always billed on a separate invoice.
    So you can check if it concerns a Freight invoice or a Duty and Tax invoice.

    Freight invoice: On this invoice FedEx charges you the transportation costs to send a shipment.

    Duty and tax invoice: This invoice is the charge FedEx has to pay to Swedish customs to have your shipment declared.
  • If this is not the case you can please contact Customer Service on 0200 252 252 or email our FedEx Economy department invhelp@fedex.com.

Can I get the price / rate for a shipment I would like to send?

  • You can contact our Customer Service department if you already have your shipping details at our toll free number 0200 252 252
  • You can contact our Telesales Department at +46 8 797 9950. They can redirect you to the responsible Sales person for your region if you would be in favor of a visit.

Can I get the price / rate for a shipment I would like to send but not invoiced yet?

  • Please contact Customer Service on 0200 252 252. 

Can my invoice be sent to an additional address?

  • Yes, this is possible, you should contact our Customer Financial Services to communicate the needed details.
    You can send an email to invhelp@fedex.com

What is a dimensional weight and how do you calculate this?

  • The dimensional weight is the "volume" weight of a package. If this volumetric weight is higher than the actual weight, than this will be charged.
    The charges only apply on your own packaging, not the FedEx packaging.
  • How is this calculated:
    Calculation is based on the length , height and width of your package.

 

 

Dim weight in Kilos =

Length X width X height ( in CM )
5,000

Dim weight in Pounds =

Length X width X height ( in inches )
139

How is the fuel surcharge calculated?

How are the duty / tax calculated?

  • To get the exact calculation or information on duty and tax charges Please contact Customer Service on 0200 252 252
  • An email can be send to invhelp@fedex.com

The duty /tax charge is incorrect. How do I dispute these charges?

  • If your Customs document is incorrect you need to file a claim at out Customs department. Also the invoice with all the supporting documents need to be returned to FedEx to be able to file a dispute at the Swedish customs.
  • Address information:

    FedEx Express
    GTS Department
    Box 94
    190 45 Stockholm

How can I register for an invoicing on line access?

  • You can find the register form on the FedEx home page.
    fedex.com

Can I have a statement of my account?

What methods of payments may I use for my FedEx shipment?

  • You can pay your FedEx invoice with the Bankgiro / Postgiro information attached to your invoice.
  • You can pay by credit card at time of pick-up. Please check your "expire date", as this needs to be valid.
  • You can pay by credit card, linked to your FedEx account number.

    You can also send an email to invhelp@fedex.com

What is the email address to reach the invoicing department?