The customs clearance process begins with the descriptions on the Air Waybill. By completing your Air Waybills carefully - and by taking special care to provide clear, accurate and detailed commodity descriptions - you will help us to reduce clearance and delivery times.
Unacceptably vague, ambiguous, inaccurate or incomplete descriptions may result in shipments being held in customs or rejected, leading to delays and possible penalties.
An acceptable description provides the precise information for customs to identify and verify the shapes, physical characteristics and packaging of each shipment. A good description needs to answer the following questions: What is it? How many? What is it made from? and What is its intended use?
Under customs regulations, general descriptions such as "electronics" are not detailed enough but descriptions of "CD players" or "computer monitors" are acceptable. Blank descriptions and vague, unhelpful expressions should be avoided, such as "general merchandise", "samples", "promotional materials", "parts" and "see commercial invoice". Look at the table below for examples.
At FedEx we will do "whatever it takes" to ensure that your shipments are delivered on time. By completing your Air Waybills correctly and in line with customs regulations, you can help us to avoid any delays.
We make shipping easy with our free Shipping Tools, which include FedEx Ship Manager® and FedEx® Global Trade Manager for international shipping assistance. In addition to our convenient, easy-to-use and time-saving services at fedex.com/se, electronic data transfer enables you to start the customs clearance process much earlier. If you need assistance with completing your Air Waybills, or for any other information about our services please contact Customer Service.
As per customs request, please remember that the shipment descriptions on your Air Waybills must always be in English.
(vague and unacceptable)
(specific and acceptable)
Rubber conveyor belts
|Spare Parts / Parts / Spares
||Mechanical Parts for Printer, Drive Gear
||Heaters for Domestic Cookers
||Scrap Circuit Boards Returned for Analysis
||Car Tire Pressure Sensors
||Internal PC Cd-Rom Unit
||Cell Phone Charger and Adapter
||Pens, T-Shirt, PVC Shopping Bags
||Paint, Corrosive Chemicals
||Peronal Use Only-Not for Resale100% Cotton Women's Shirt
||Detailed Description of Goods Required
||Pens, Pencils, Post-Its, Paper Writing Tablets
||Men's 100% Wool Pants