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2002 Press Releases
KUALA LUMPUR, March 27, 2002 - FedEx Express, the world's largest express transportation company, today launched a major service partnership with Malaysia's leading company, PETRONAS to give local shippers more choice and convenience when sending their packages overseas.
New FedEx Authorised Ship Centers (FASC) were today launched at the PETRONAS service station in Bandar Kinrara, Puchong, by Michael Heldebrandt, FedEx Marketing Director South Pacific, and En Anuar Ahmad, PETRONAS Dagangan Bhd Managing Director/CEO.
The new FASCs mean that customers can drop off their shipments at selected PETRONAS Mesra stores from 8.30 a.m. – 10.00 p.m. on Mondays to Fridays and from 8.30 a.m. to 3.00 p.m. on Saturdays. Packages dropped off before 5.00 p.m. from Mondays to Fridays and before 12.00 p.m. on Saturdays will be uplifted the same day.
Speaking at the launch, Mr Heldebrandt said the partnership was a win for customers because FedEx and Petronas shared great synergies as providers of service excellence in Malaysia.
"FedEx Authorised Ship Centers offer the convenience of FedEx locations in suburban areas and a discount to customers who drop packages there. With the enhanced service, customers will be able to balance speed and time definite delivery in ways that suit their operations. They will also be able to pick up their packages from the Mesra stores as well, if they choose to.
"As the express delivery leader in Malaysia, FedEx has been premier in introducing new and upgraded services to customers in response to the ever-growing demand for speed, reliability and optimal customer service. Our unrivalled AsiaOne Network delivers packages of any shape and size overnight to 19 major Asian cities via our own planes which fly more than 260 weekly flights in Asia. The AsiaOne service enables customers to benefit from faster transit times and better capacity to key Asian destinations," said Mr Heldebrandt.
PETRONAS Dagangan Berhad's (PDB) Managing Director and CEO En Anuar Ahmad said the latest facility made available at selected PETRONAS service stations is part of the company's continual commitment to offer excellent customer service at its retail outlets. "We are driven by the desire to provide convenience for our customers in keeping with our aim to make our outlets the customers’ destination station. The collaboration with FedEx is our latest commitment to add value to customer service."
PDB operates an extensive network of over 600 service stations strategically located throughout the country. To provide customers with a variety of conveniences, the Mesra stores are added to the service station network, based on a one-stop shopping concept to cater for the needs of busy customers. According to En Anuar, "Very soon, we will be extending the FedEx counter to other PETRONAS stations in the market centre areas to take advantage of this wide network."
Besides the latest FedEx counter facility, the Mesra store also provides other convenient services such as ATMs, post offices, bill payment kiosks, photocopy services, toll card reload and pharmacy. In addition it stocks a variety of products ranging from snacks, groceries, fast food, household and many other essential items.
PDB is the retail and marketing arm of PETRONAS and markets a wide range of high quality refined petroleum products including motor gasoline, diesel, liquefied petroleum gas (LPG), lubricants, kerosene, fuel oil, aviation fuel, bunker fuels, natural gas for vehicles (NGV) and asphalt. PDB is Malaysia's leading supplier of LPG, aviation fuel and fuel oil and its marketing activities are well supported by a wide network of service stations, dealerships and a comprehensive logistics and distribution system.
With annual revenues of $20 billion, FedEx Corp. is the premier global provider of transportation, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Freight, the largest U.S. provider of regional less-than-truckload freight services; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs cearance, international freight forwarding and trade facilitation.
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