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2004 Press Releases
Taipei, May 17, 2004 - FedEx Express, the world's largest express transportation company, today announced the extension of the cut-off time for fax-in customs clearance documents for customers in north and central Taiwan to 6:00p.m.,aiming at meeting customers' needs and providing customers with more flexibility and convenience.
The extension of the cut-off time for fax-in customs clearance documents in the Greater Taipei area, further adds on to FedEx's commitment in delivering superior customer service across the areas of north and central Taiwan. Through improving internal operations and efficiency, customers in north and central Taiwan, effective as of today, can fax-in all formal customs clearance documents, including the formal customs clearance check list, commercial invoice, packing list and proof of authorization (POA) by 6:00 p.m. to the FedEx Export Document Department at 886-2-2791-3100 for shipments destined to cities in Asia and Europe.
After faxing in all formal customs clearance documents, customers can call FedEx Taiwan customer toll-free hotline at 0800-075-075 for pick-ups. Customers can rest assured that their packages be loaded onto a same-day flight for time-definite delivery. Additional terms and conditions may apply and customers can obtain more information via the Internet (www.fedex.com/tw), or by dialing FedEx local customer service hotline.
"In response to the increasing demand of international express services in Taiwan, FedEx has been continuously launching superior services enhancements for customers," said Scott Williams, Managing Director of FedEx Taiwan. "The fax-in cut-off time extension provides our customers in both north and central Taiwan with sufficient time to prepare all necessary documents and arrangements for pick-ups. This service enhancement is yet another demonstration of FedEx's long-standing commitment to providing customers with the most flexible and convenient express solutions."
FedEx Express, a subsidiary of FedEx Corp., connects areas that generate 90% of the world's gross domestic product in one to three business days with door-to-door, customs-cleared services and a money-back guarantee. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.1 million items to 215 countries each working day. FedEx Express employs approximately 138,000 employees and has more than 50,000 drop-off locations, 643 aircraft and approximately 43,000 vehicles in its integrated global network.
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