Get your computer fixed now.
We offer fast and reliable solutions to everyday computer problems, such as virus and malware cleanup, network setup, hard drive replacement, and more.
Call us to get started:
Mon – Fri 7:00 a.m. – 8:00 p.m. (CST)
What can we help you with today?
Complete our short technical questionnaire to help find the FedEx Tech Manager services that fit your needs.
Sorry, there are no services available for your machine.
- Remote access
- Clean viruses and malware
- Improve performance
Remote Wireless Network Setup
- Router Setup
- Network Configuration
- Set-up file sharing for printers, PCs, and other network devices
Recover and Recycle
$89 - $109
- Recycle laptop (optional)
- Hard drive extracted and returned to you in an external USB case
- Data cleaned of virus
Hard Drive Replacement
- Hard drive replacement
- Fresh app installs
- Clean and copy data
- Old drive returned
Speak to a technician to begin using FedEx Tech Manager.
Mon – Fri 7:00 a.m. – 8:00 p.m. (CST)
Why use FedEx Tech Manager?
Our technicians keep a vast global network of technology running smoothly. Let us do the same for you. Call us when you have a problem with your computer or system. Our technicians will consult and diagnose the problem over the phone and recommend the service that is best for you. If possible, we’ll fix it remotely. If not, we’ll provide a code so you can drop off your device at a FedEx Office location. We’ll take it from there, including the packing and shipping both ways. And you can track the status of your repair online.
What payment options are available?
Payment may be in the form of a valid credit card (Visa, MasterCard, American Express, Discover, and JCB).
Do FedEx team members receive a discount?
Yes. Eligible FedEx team members receive 25% off the list price. Refer to the FedEx team member discount policy for details.
How long does it take to repair my device?
Repair times depend on the type of issue and the severity. Please contact FedEx Tech Manager at 1.855.FDX.TECH (1.855.339.8324) for details.
Is there a warranty period?
Yes. The warranty period for hardware repair is 90 days. For remote service, the warranty period is 10 days. If you need additional assistance, please contact FedEx Tech Manager at 1.855.FDX.TECH (1.855.339.8324) within the warranty period.
How do I send my device in for hardware repair?
First, contact FedEx Tech Manager at 1.855.FDX.TECH (1.855.339.8324) to initiate the repair process. We will issue you a Return Material Authorization (RMA). And then, take your device with the RMA to a nearby FedEx Office location where shipping and packaging are included.
Should I back up my data before trying to repair my device?
Yes. We recommend backing up your data before initiating the repair process. See FedEx Tech Manager Terms & Conditions for details.
Are tablets and mobile phones eligible devices for repair?
Remote Wireless Network Setup is available for tablets and mobile phones.
Will you store my personal files?
No. FedEx Tech Manager does not store your data files or other proprietary information.
Can I send my desktop in to be serviced?
FedEx Tech Manager remote service is available for desktops. Hardware repair services are only available for laptops.
Can I keep my device password protected?
Yes. When sending your device in for hardware repair, the FedEx technician will ask you for your device ID and password. FedEx TechConnect recommends that you choose a generic password that is not personal to you prior to sending your device, and recommends you change the password after you receive your computer back after the services.
Do I need to send the power cord with my device?
Yes, please include your power cord when you ship your device.
How is my device shipped?
FedEx Tech Manager uses FedEx Standard Overnight® service. Next-business-day delivery by 3 p.m. to most U.S. addresses; by 4:30 p.m. to rural areas; and by 8 p.m. to residences. Check transit times.
How do I file a claim?
Complete the claims form to file your claim.