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Holiday Shipping Tips

The information below will help to ensure your gift shipments reach your friends and relatives on time.

Documentation Required

  • Air waybill (AWB) and commercial invoice (CI). 

Tips on completing shipping documents

  • Make sure you have the complete name, address and phone number of both the shipper and the consignee on the AWB and CI.  The phone number is very important in case we need to contact the consignee directly if he is not available to receive the shipment or if more information is needed for clearance. 
  • Please state “Gift” in the shipment description section of the AWB and CI and provide a detailed description of your gift by answering "What is it?" and "What is it made of?" (e.g. Silver photo frame)

Important notes about “Gift”

  • Customs departments in many countries state that a gift must be sent from an individual to an individual.
  • Each country has prohibited items that are barred from entry.  For example medicine and tobacco are prohibited from entry to France, dairy products are prohibited from entry to Australia.  If you are not sure if your shipment contains prohibited items, feel free to call our Customer Service Team for advice.
  • There are special requirements if your gift shipment contains food items destined for the US.
  • In addition to AWB and CI, US customs requires a “Prior notice confirmation number* (PNC#)” if the food shipment has a declared value of USD200 or above.  PNC# can be obtained from www.access.fda.gov.
  • If the food shipment is a personal gift (under US$200 in declared value), PNC# is not required. However, both shipper and recipient must be individual persons and may not be companies.
  • The shipment description must be as detailed as possible. For example: “Homemade (or store-bought) sugar cookies, for personal consumption; not for resale”.

For detailed information and a sample shipping document for sending a gift to the U.S. please click here.

For detailed information and a sample shipping document for sending food to the U.S. please click here.

How to send the shipment?
After completing the shipping documents, you may drop-off your shipments at any of our FedEx World Service Centers, FedEx Authorized Shipping Centers, or simply call our Customer Service Team to arrange pick up if you already have a valid FedEx shipping account.

Please click here to check our drop-off locations and business hours.

How to track shipment status?
Click here and simply enter the tracking numbers in the “Track Shipments” box. We will then supply real-time information about the delivery status and location of any package in our delivery network. You can also call our Customer Service Team to check your package status or if you need further assistance

Happy Holiday Shipping!