Service News


FedEx Voice Recording Unit User Guideline

【General Guideline for scheduling pickup:】

  • Press [1] for Chinese or [2] for English service
  • Punch your FedEx account number
  • Punch your extension number or direct number or press the “#” key
  • Record down the pick up number and pick up time for future reference or enquiry
  • For non-doc pickup, in weight entry, it’s in integer, minimum number is “1”

 Function Key

 Service Items

Description

 [1]

  Schedule a pickup   [1] Document pickup
 [2] Package pick up

 [2]

  Check Package Status   [1]Package status tracking
 [3] Billing enquiries

 [3]

  Check Freight Charges


 [4]

  Quotation  

 
 [0]

  Customer representative   [1] General enquiry
 [2] Service feedback
 Mon-Fri 7:00~24:00; Sat 7:00~19:00

  
Tips: 

  1. Make sure you hang up the phone after hearing the pickup number
  2. Press 1 [Schedule a pickup] then press 2 [Package pickup], when scheduling pickup for both document and parcel
  3. Remember to punch the extension number in case of any urgent matters
  4. If your shipments need outbound formal declaration, please contact our Customer Service Agent directly.