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2003 Press Releases
Motivating frontline employees to service excellence through a "Live to Deliver" spirit
Taipei, Sept. 24, 2003 - FedEx Express (FedEx), the world's largest express transportation company, today announced the launch of its "True Heart Ambassador" program that will see customers vote for their best FedEx employees. Voters will be automatically enrolled in special lucky draws to win digital cameras and other fabulous prizes.
FedEx's initiatives underscore the objective of providing better express service for customers. The "True Heart Ambassador" program aims at recognizing outstanding employees through collecting customers' comments on their performance, so as to encourage them to reach higher standards. The program will spread over a 9-month period, and all couriers, customer service representatives, trade service representatives and revenue operations agents are eligible for the program. After calculating customers' votes and conducting internal reviews, FedEx will select the "True Heart Ambassadors" from the above workgroups on a quarterly basis. The selected ambassadors will be acknowledged with various rewards, including receiving gift coupons and free tour package.
Customers only need to visit www.fedex.com/tw to cast a vote. All votes will be included in FedEx's quarterly lucky draw for the voters to win digital cameras and other fabulous prizes.
"Committed to the 'People–Service-Profit' philosophy, FedEx strongly believes that respecting and rewarding our employees are a key to provide the best service and deliver what we like to call the 'purple promise': that is, every day, doing whatever it takes to ensure our customers have a satisfying experience," said Jimmy Chen, Managing Director of FedEx in Taiwan. "The ‘True Heart Ambassador' program offers the best opportunity for our frontline employees to enhance their relationship with customers, by demonstrating the 'We Live to Deliver' spirit of FedEx."
The voting results of the "True Heart Ambassador" program will be announced on FedEx’s Taiwan website and the customer newsletter "FedEx News". Letters will be issued to the lucky draw winners to provide details of prize collection.
Details about the "True Heart Ambassador" program can be obtained at all FedEx Service Centers or by calling the FedEx Customer Hotline 0800-075-075. Customers can also visit FedEx's Taiwan website: www.fedex.com/tw.
FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX), connects areas that generate 90% of the world's gross domestic product in one to three business days door-to-door, customs-cleared service. The company's unmatched air route authorities and infrastructure make it the world's largest express transportation company, providing fast, reliable and time-definite transportation of more than 3.1 million items to 215 countries each working day. FedEx employs approximately 134,000 employees and has more than 48,000 drop-off locations, 643 aircraft and more than 43,000 vehicles in its integrated global network.
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