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About FedEx
FedEx Archives: 2000 Press Releases
( BW)(PA-FEDEX-SVC-CTR)(FDX) FedEx Service Centers Offer Holiday Shippers a New Ground Option; Reliable, Cost-Effective FedEx Ground Service Now Available at Thousands of FedEx Retail Shipping LocationsNOTE TO MEDIA: Photo is available in a Smart News Release(TM) on Business Wire's Home Page at www.businesswire.com MEMPHIS, Tenn.--(BUSINESS WIRE)--Dec. 4, 2000--Millions of customers who use FedEx World Service Centers(R) and FedEx Authorized ShipCenters(R) have a new shipping option this holiday season -- FedEx(R) Ground. FedEx Ground is now available as a service option at 1,200 domestic FedEx World Service Centers (dedicated storefront shipping sites) and more than 3,000 FedEx Authorized ShipCenters (independent retail shipping centers), providing customers with convenient access to a full range of quality delivery services in time for the holiday shopping, and shipping, season. In addition to the express delivery services of FedEx Express, which include FedEx International Priority(R), FedEx Priority Overnight(R), FedEx Standard Overnight(R) and FedEx Same Day(R), users of the centers -- mostly small- to mid-sized businesses and consumers -- now have access to FedEx Ground shipping solutions:
"Including FedEx Ground in our portfolio of service-center shipping options is part of our commitment to being a total, one-stop resource for our customers," said T. Michael Glenn, executive vice president of Market Development at FedEx Corp. "Business shippers that already experience unmatched, personalized express service at our World Service Centers will now enjoy that same level of service for their ground shipments. And, just in time for the holiday season, consumers will be able to take advantage of the reliable and economical delivery options of our Ground network." Nancy Engler, owner of two Mail Boxes Etc. stores in central New Jersey, both of which are FedEx Authorized ShipCenters, said: "My customers like to have choices, and we're happy to offer them the option of shipping packages using FedEx Express and FedEx Ground. "When customers hear that we offer FedEx Ground, they're immediately interested," Engler said. "They like to be able to say, `go ahead and ship it FedEx.'" Independent retail shipping centers look to FedEx to provide services that help them meet the varying needs of their customers, both businesses and consumers. According to Engler, the staffs at these neighborhood service centers wear many hats -- playing the role of office manager to "road warriors," or sales people who work out of their automobiles; helping southbound retirees or "snow birds" ship their belongings to winter residences; and playing Santa to hundreds of holiday-shoppers-turned-holiday-shippers throughout the month of December. "As we enter our peak shipping season, our customers' needs grow significantly and our volumes hit the roof," Engler said. A veteran of holiday shipping, Engler estimates that her stores' package volumes more than double to as many as 500 packages a day during the first and second weeks of December. "We're confident FedEx Ground will play a big role in meeting the needs of our customers this holiday season." About FedEx World Service Centers FedEx World Service Centers, staffed by FedEx customer representatives, are located in metropolitan business districts, airports, and busy thoroughfares nationwide, as well as in more than 60 U.S. Kinko's branches. By May 2001, FedEx plans to staff 150 additional Kinko's-based World Service Center locations across the country. Specific locations, operating hours, and pick-up times for all FedEx World Service Center locations can be obtained from the FedEx Web site at www.fedex.com or by contacting a FedEx customer service representative at 1-800-Go-FEDEX(R). As with all FedEx Ground shipments, customers may trace FedEx Ground shipments sent from FedEx Service Centers online at www.fedex.com. FedEx Ground is the second-largest small-package ground carrier in North America, with a network of 370 distribution hubs and local pick-up-and-delivery terminals supported by a team of 35,000 employees and contractors throughout the United States and Canada. The company reported annual revenue of $2 billion in fiscal year 2000. With annual revenues of $19 billion, FedEx Corp. (NYSE:FDX) is the premier global provider of transportation, logistics, e-commerce and supply chain management services. The company offers integrated business solutions through a network of subsidiaries operating independently, including: FedEx Express, the world's largest express transportation company; FedEx Ground, North America's second largest provider of small-package ground delivery service; FedEx Logistics, an integrated logistics, technology and transportation-solution company; FedEx Custom Critical, the world's largest provider of expedited time-critical shipments; and FedEx Trade Networks, a provider of customs brokerage, consulting, information technology and trade facilitation solutions. More than 2.5 million customers are connected electronically through the FedEx information network and approximately two-thirds of its U.S. domestic transactions are now handled on-line. All press materials related to this announcement are available on the World Wide Web at www.fedex.com.
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CONTACT: FedEx Ground
Betsy Momich, 412/747-4214
betsy.momich@fedex.com
KEYWORD: TENNESSEE
INDUSTRY KEYWORD: PHOTO PHOTOWIRE TRANSPORTATION RETAIL
CONSUMER/HOUSEHOLD PRODUCT
PHOTO: bb1
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