FedEx Archives: 1997 Press Releases
( BW)(FEDERAL-EXPRESS)(FDX) FedEx ISO Status Re-Certified; Only
Express Transportation Company to Receive Worldwide ISO 9001
MEMPHIS, Tenn.--(BUSINESS WIRE)--Oct. 16, 1997--Federal Express
Corp. (NYSE:FDX) has achieved the most rigorous international
standard for Quality Management and Assurance by earning
re-certification of ISO 9001 registration for its global operations
from Lloyd's Register Quality Assurance (LRQA).
Not only is FedEx the only express transportation company to
receive worldwide certification of its systems, it passed the
re-certification assessment during the recent 16-day UPS strike when
FedEx employees handled more than 9.5 million additional packages.
"FedEx met the rigorous quality system standards we at Lloyd's
apply for ISO 9001 certification," said Atul Puri, LRQA president in
the U.S. "We were impressed both by the company's use of technology
and by the commitment of its employees to provide the high level of
service FedEx customers expect."
"FedEx has demonstrated to us through this re-certification that
it not only has the quality process in place, it has focused its
full attention on providing the high level of service our customers
require," said Patrick Williams, director of Traffic and Facilities
for CompuComm in Dallas, Texas. "I think that showed in the way
FedEx employees handled our business during the UPS strike."
This re-certification of the FedEx ISO 9001 registration, the
most comprehensive certification in the series of quality standards,
is for its worldwide operations. FedEx pioneered a unique approach
to the quality assessment and certification process which led to its
initial worldwide ISO 9001 certification in 1994.
"Our employees and systems were really put to the test during
the UPS strike and the ISO 9001 re-certification is proof of the
outstanding job we did for our customers," said Ed Clark, senior
vice president, Operations Support & Engineering. "As global trade
continues to grow, the commitment to quality standards that our ISO
9001 re-certification represents will further set FedEx apart from
The ISO 9000 quality standards were developed by the
International Organization for Standardization in Geneva to promote
and facilitate international trade. More than 90 countries,
including European Community members, the U.S. and Japan, recognize
Federal Express is the world's largest express transportation
company, providing fast and reliable services for more than 2.9
million items in 212 countries each working day. The company
employs approximately 137,000 people and has more than 42,500
drop-off locations, 590 aircraft and 38,500 vehicles in its
integrated global network. FedEx maintains electronic connections
with more than 750,000 customers via FedEx PowerShip, FedEx Ship and
FedEx interNetShip. Federal Express reported revenues of $11.5
billion for its fiscal year ended May 31, 1997.
CONTACT: Federal Express Corporation, Memphis
Gregory M. Rossiter, 901/395-4440
Shirlee M. Clark, 901/395-5642
INDUSTRY KEYWORD: TRANSPORTATION
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