Customer Support Center

Learn more about our companies.

If you're not sure which FedEx company to contact, the following descriptions should help. For more detailed information about any of the companies, visit About FedEx.

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Package, Envelope, or Express Freight

Operating Company Description
FedEx Express For time-critical packages, FedEx Express offers reliable, time-definite delivery in 1 to 3 business days, within the U.S. and other services to more than 220 countries and territories worldwide. You can also rely on the time-definite services of FedEx Express® Freight for palletized shipments over 150 lbs.
FedEx Ground FedEx Ground offers reliable day-definite 1- to 5-day delivery of small packages to every business in the U.S. and to virtually 100% of the residential addresses in the U.S. via FedEx Home Delivery®, the transportation industry's only dedicated business-to-residential ground service.

Freight Shipments

Operating Company Description
FedEx Freight Choose FedEx Freight when you need less-than-truckload (LTL) freight services for shipments over 150 lbs. With reliable on-time performance and fast transit times, FedEx Freight provides the choices you need for LTL freight shipping with our streamlined network, extensive coverage and the careful handling you expect from FedEx. Choose the LTL freight service that fits your need: FedEx Freight® Priority when speed is critical or FedEx Freight® Economy when you can trade time for savings.

Expedited/Extra-care Handling

Operating Company Description
FedEx Custom Critical When you have heavyweight, high-value or temperature-sensitive freight — or any shipment that requires expedited door-to-door delivery — count on FedEx Custom Critical. With exclusive-use vehicles in 5 sizes, FedEx Custom Critical provides time-specific, door-to-door delivery — 24 hours a day. FedEx Custom Critical offers a variety of surface- and air-expedite options, specializing in same-day and early next-day delivery.

Air/Ocean Freight Forwarding

Operating Company Description
FedEx Trade Networks If you need end-to-end support for international trade, including customs brokerage, international freight forwarding and trade facilitation services, choose FedEx Trade Networks.