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Customer Support
General QuestionsClaimsYou can file a claim by mail or fax, or save time by submitting it online at https://www.fedex.com/us/claimsonline. When you file online, you can request to receive periodic email updates on the status of your claim. Plus, we'll use information from your shipping record to pre-populate portions of your claim form. (The online option is currently available for FedEx Express and FedEx Ground US shipments only, excluding FedEx Ground C.O.D. claims) To file your claim online, click here. (You will need to register for a fedex.com User ID and password or login before filing your claim.) To file by mail or fax, download the following claims form and instructions in PDF format. (You will need the free Adobe Acrobat Reader.)
Read through the following Frequently Asked Questions for information on our claims process. Our terms and conditions document lists more detailed information. Top Questions
General QuestionsFedEx Ground C.O.D ClaimsGeneral QuestionsWho can file a claim?The sender, the recipient, or a third-party can file the claim.What if I have an international claim?Call International Customer Service at 1.800.247.4747 for assistance with international rules and regulations. International claims must be filed by mail or fax.How do I file a claim?Follow the three easy steps listed below to file your claim.
When should I file my claim for FedEx Express?Concealed loss, damage, delay, and COD (Collect on Delivery) payment claims must be filed within 21 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within 9 months of the shipment date.When should I file my claim for FedEx Ground?Concealed loss and damaged packages must be reported within 21 calendar days from the delivery date. Call 1.800.GoFedEx (1.800.463.3339) and request a damaged call tag. Claims can be filed up to nine months from the delivery date. Please see below for information on filing a FedEx Ground C.O.D. claim.Back to Top How long will the claim-resolution process take?Most cases will typically be resolved in five to seven days after we receive your claim form and additional claim documentation, unless additional time for research time is needed.What should I do with the shipment packaging?Keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.Where can I find specific information about the claim-resolution process?For more detailed information, including time limits for specific claim types, refer to the FedEx Service Guide terms and conditions.Can I get updates on the status of my claim?If you use our online filing option at https://www.fedex.com/us/claimsonline, you can choose to receive periodic email updates on the status of your claim.Who can receive claim settlements?The sender will receive the claim settlement unless special arrangements are made with the shipper.Back to Top FedEx Ground C.O.D ClaimsWho can file a FedEx Ground C.O.D. claim?Only the shipper can file a C.O.D. claim.What if I have an international FedEx Ground C.O.D. claim?Call International Customer Service at 1.800.247.4747 for assistance with international rules and regulations. International claims must be filed by fax or mail.How do I file a FedEx Ground C.O.D. claim?Follow the three easy steps listed below to file your claim.
When should I file my C.O.D. claim for FedEx Ground?C.O.D. claims can be filed up to nine months from the delivery date.How long will the FedEx Ground C.O.D. claim resolution process take?Most cases will normally be resolved seven to ten business days after we receive your C.O.D. claim form and additional C.O.D. claim documentation, unless additional time for research is needed.Back to Top Where can I find specific information about the FedEx Ground C.O.D. claim resolution process?For more detailed information, including time limits for specific claim types, refer to the FedEx Service Guide Ground Tariff Guide.Who can receive FedEx Ground C.O.D. claim settlements?The sender will receive the claim settlement.Back to Top |
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