Printer-Friendly FedEx InSight^sm FAQs

General Questions

What is FedEx InSight?

It's a Web-based application that enables you to view the status of your inbound, outbound and third-party shipments without a tracking number. All you need is your account number and/or company name and address. You can see information about the status of your shipments so you can more effectively manage your supply-chain processes. FedEx InSight also proactively notifies you by email, fax or wireless of significant shipment events, such as clearance delays, delivery attempts, releases, consolidated proof of delivery and delivery prealerts.

How do I know that FedEx is protecting the information about my shipments that I'm transferring electronically?

At FedEx, we are as committed to securing the information about your shipments and protecting your privacy as we are to delivering your packages and envelopes safely and reliability. To learn more, vist the Customer Protection Center.

What shipments are visible on FedEx InSight?

InSight displays all international and domestic shipments.

How can FedEx InSight help my company and me?

Because FedEx InSight automatically tracks your shipments and alerts you to critical shipping events (such as delays, releases, consolidated proof of delivery, and delivery pre-alerts), it gives you the shipping information you need to effectively manage your supply chain - the backbone of your business.
Using FedEx InSight can help you plan your manufacturing or distribution resources, manage your inventories and returned goods, decrase your inventory management costs, and increase your customer satisfaction - all of which positively affect the bottom line.

How do I find the status of my package?

FedEx InSight enables you to view the most recent status of your packages according to whether they are inbound, outbound or third-party. All views (inbound, outbound or third party) list individual tracking numbers and display the status of each package.

How do I get more detailed information about a specific shipment?

From the View screens, you can select any Tracking Number to easily link to the Shipment Detail Screen. This screen allows you to view shipment specifics on your package and will also allow you to view problems or delays with your shipment and will recommend solutions to expedite delivery.
The Shipment Detail Screen also will provide you with information about associated shipments within your multiple-piece shipment, additional shipment details such as shipment contents, and tracking details all on one page.
If your shipment is currently in the Clearance Delay or Delivery Attempted status, you can also access the Shipment Detail Screen from the status link.

How can I determine the reason(s) for a clearance delay or delivery attempt?

Select the Clearance Delay or Delivery Attempt link in the Status field, or the Shipment Detail screen. The Clearance Delay or Delivery Attempt screen will list the reason(s) for the delay and recommend actions to help expedite delivery.

How do I find an explanation for a service type?

A pop-up list of service-type abbreviations and corresponding FedEx terms can be viewed by selecting any underlined service type abbreviation that appears on an Inbound, Outbound, Third Party View, or Shipment Detail Screen. Please close the pop-up window before proceeding.

How does the FedEx InSight system determine which packages I see and in which views?

It's your decision what information you want to see and how you want to see it. Your enrollment Profile determines which Views (e.g., inbound, outbound, and/or third-party) are available to you. Certain type sof packages are seen in each View. For example, the Inbound View displays only packages that are being or have been shipped to you. In the Inbound View, you will not see packages you sent to another recipient. Choose the Outbound View to display those packages.

Why don't all of my shipments appear on the View screen?

The following are a few common reasons:

1. Shipments are organized by View. You must choose the View that corresponds to the type of shipments you wish to see. If you wish to see outbound shipments (shipments sent by you), for example, you must select the Outbound View. The options you selected on your Enrollment Profile will determine which views are available to you.
2. Shipments are displayed according to the match criteria (e.g., Account Number Match) you indicated upon enrollment. Shipments that do not meet the matching criteria you selected will not appear on the FedEx InSight system.

Can anyone else see my shipments?

Yes. Enrolled shippers, recipients and/or third-party payers may be able to view those shipments that pertain to them.

Can more than one user view an InSight profile?

Yes. FedEx InSight enables up to five users per profile. If you would like to add additional users to your profile, please contact your FedEx Account Executive.

What if my FedEx InSight Login ID or Password doesn't work?

If your Login ID or Password is incorrect, you will see an error message. Verify your ID and Password and try again. If you are still unable to gain access, call 1.877.FDX ASSIST 1.877.339.2774 for assistance.

Why don't I see all the Views described in the manual?

You may not have selected all of the views during enrollment because all may not apply to your style of shipping. Your Enrollment Profile determines which Views (inbound, outbound and/or third party) are available to you.

How can I save FedEx InSight information and use it on my computer system?

Under the Download View heading on the FedEx InSight Welcome screen, click on Choose View Type.

• Select the shipment information to download from the drop box labeled "Information Type". If you would prefer to download shipment information for a specific date range, country of origin or service type, click on the InSight Query Download Link now.
• Select the view type you wish to download from the drop box labeled "View Type" and select Continue.
• Once you have selected your view type, the "Unknown File Type" window will appear. Click on the "Save File" button.
• Name the file appropriately (e.g., inbound110101.txt) and click on the "Save" button. The .txt extension enables easy importing into any application and should be applied directly to the file name being created.

How is the information available from FedEx InSight different from the normal tracking information I can get from FedEx, like on fedex.com or 1.800.Go.FedEx® (1.800.463.3339)?

FedEx InSight automatically displays (or sends to you via email, fax or wireless) information on inbound, outbound or third-party shipments. You do not have to enter or provide the tracking numbers of your packages to receive detailed information about them.

How do I make changes to my enrollment preferences?

You can utilize the profile update screen from your options on the left-hand navigation to select and deselect notifications, add/delete email address for notifications, or change your viewing preferences. For all other enrollment changes, please contact your FedEx Account Executive or email customer support at insightwebmaster@fedex.com.

How long does shipment information remain on the FedEx InSight system?

Shipments are available for viewing at the FedEx InSight Web site for up to four days after they obtain "Proof of Delivery" status or up to 15 days after the ship date, whichever comes first.

Can I use FedEx InSight with Web browsers other than Netscape Navigator or Microsoft Internet Explorer?

Yes, but the FedEx InSight Web site is best viewed with Netscape Navigator (4.5 or higher) or Microsoft Internet Explorer (5.0 or higher). Other browser or versions might not display all of FedEx InSight's features and/or graphics.

Where can I get additional information and technical help?

From any of the InSight View screens, select the InSight Support link or, in the US, you may call 1.877.FDX ASSIST 1.877.339.2774.

Can I change how shipments are sorted and displayed by the FedEx InSight system?

Yes. By creating a Customized View, you will be able to view information the way you want it. Customized Views allow you flexibility to view only the information that you need to better manage your business. Create as many views as you want!

How quickly does a shipment appear in FedEx InSight after it's shipped?

International shipments become available when they are manifested for clearance. U.S. domestic shipments that are captured are available when FedEx scans the receipt of the package.