Printer-Friendly Frequently Asked Questions >> FedEx Billing Online

Top Three Questions

What are the benefits of FedEx Billing Online?

Managing FedEx accounts, shipments, and invoices has never been easier. You may sort invoices by ship date, reference number, payment type, or account number. You may also link all FedEx accounts together on one account summary. This flexibility allows you to receive the shipping charges for all of your accounts on the same invoice. Additional accounts can be added or deleted at any time by using the Administrative function.

Benefits

• Easy to use
• Highly secure
• Convenient
• Improves efficiency
• Eliminates excess paperwork
• Streamlines account management

Features

• Review your account activity online
• Request invoice adjustments
• Schedule payments and settle your account
• Generate reports
• Update your FedEx Billing Online service
  

How do I know my invoice information is secure?

The security of your account information as well as your invoicing and payment information is very important to FedEx. Every effort is made to ensure complete confidentiality.

FedEx Billing Online automatically encrypts your confidential information using Secure Sockets Layer (SSL) protocol with an encryption key length of 128 bits, the highest encryption level commercially available.

FedEx is committed to managing all of the information associated with your account on FedEx Billing Online with high standards of information security.

What do the icons on the Account Summary screen represent?

  Payment is pending for this item
  A shipment of this item is currently in the payment cart
  A shipment level payment is pending for this item
  Dispute is pending for this item

General Questions

Where can I find information regarding FedEx Express billing procedures on fedex.com?

For more information on billing procedures, please click here. 

Can I get a copy of my FedEx Express airbill?

Please contact our Revenue Services department at 1.800.622.1147 to request a copy of the airbill.

How can I get a receipt for a FedEx Express shipment, if I paid by credit card?

FedEx does not provide an invoice for shipments billed to a credit card. The airbill copy and credit card statement should serve as a receipt.

How do I dispute a duty and tax charge?

To make it easy, we developed a Clearance Charges Dispute Notification form (PDF) that you can download. If you also need a rebill notification form, call to request one at 1.800.622.1147, option 5, then 1 (or call 901.922.7560).

After downloading the form, you can either fax or mail your completed document to:

Mailing Address:
FedEx Duty/Tax Invoicing Adjustment Department
3865 Airways Blvd.
3rd floor Module F, Room F318
Memphis, TN 38116

Fax: Rebill fax: 1.877.716.8758 or 310.563.4620
Duty-tax dispute fax: 1.800.901.2285
Please include the following with your fax or letter:

• A completed Clearance Charges Dispute Notification form (PDF) 
• A detailed statement about specifically what is being disputed
• Any customs clearance papers
• A copy of the FedEx International Air Waybill
• An explanation of exactly how the articles are used and the function

What is your mailing address for the FedEx Express billing department?

FedEx Corporation
Revenue Services
PO Box 727, Dept. 4741
Memphis, TN 38194

What is your mailing address for the FedEx Ground billing department?

FedEx Corporation
PO Box 108, Dept. 4741
Pittsburgh, PA 15230

What methods of payment may I use for my FedEx Express and FedEx Ground shipments?

For more information on accepted methods of payment and billing options, please click here.

How do I request a refund or adjustment to my invoice if I experienced a late delivery or a billing error?

To request billing adjustments, please click here.

How do I file a loss/damage claim for a FedEx shipment that arrived, but was damaged?

If concealed loss or damage is discovered after delivery, you must notify us within 15 calendar days of the date of delivery by either calling 1.800.GoFedEx (1.800.463.3339) or by submitting a claim in writing. You must retain the shipping cartons, packing, and content in the same condition they were in when the concealed loss or damage was discovered. FedEx reserves the right to inspect the original shipping cartons, packing and content.

How can I request a copy of my original or adjusted FedEx invoice?

To request a copy of your invoice, please click here.

What are the mailing addresses where I can submit FedEx Express and FedEx Ground payments?

You must furnish with your payment the invoice numbers to which your payment applies. Payment should be sent using your remittance advice to one of the following:

(By U.S. Postal Service)
Any customer not using electronic data interchange (EDI) or FedEx Billing Online whose billing address is in CT, DC, DE, KY, MA, MD, ME, MI, NC, NH, NJ, NY, OH, PA, PR, RI, SC, VA, VT or WV should mail payment and remittance detail to:

FedEx
P.O. Box 371461
Pittsburgh, PA 15250-7461

Any customer not using EDI or FedEx Billing Online whose billing address is in AK, CO, IA, ID, IL, IN, KS, MN, MO, MT, ND, NE, NM, SD, WA, WI or WY should mail payment and remittance detail to:

FedEx
P.O. Box 94515
Palatine, IL 60094-4515

Any customer not using EDI or FedEx Billing Online whose billing address is in AL, AR, FL, GA, LA, MS, OK, TN or TX should mail payment and remittance detail to:

FedEx
P.O. Box 660481
Dallas, TX 75266-0481

Any customer not using EDI or FedEx Billing Online whose billing address is in AZ, CA, HI, NV, OR or UT should mail payment and remittance detail to:

FedEx
P.O. Box 7221
Pasadena, CA 91109-7321

Customers who receive their invoices via EDI should mail their payment to:

FedEx ERS
P.O. Box 371741
Pittsburgh, PA 15250-7741

Customers who receive their invoices via FedEx Billing Online should mail their payment and remittance detail to:

FedEx Billing Online
P.O. Box 371599
Pittsburgh, PA 15250-7599

(By FedEx Envelope)
FedEx Lockbox 360353
Room 154-0455
500 Ross Street
Pittsburgh, PA 15262

Can I get a rate on a FedEx Express or FedEx Ground package that I have already shipped?

Unfortunately, for security reasons, we are unable to provide rate information on specific tracking numbers via fedex.com.