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Customer Support
General Questions
To find a quick answer to one of the Frequently Asked Questions listed below, click on that question.
The ISA is a new program of Customs & Border Protection (CBP) that goes hand in hand with the Customs-Trade Partnership Against Terrorism (C-TPAT).
ISA is a voluntary program providing support and recognition for resident importers that work with the CBP to improve trade compliance. ISA participants assume responsibility for self-assessment. They must control their environment and activities, assess areas of risk, and communicate and monitor their Customs operations.
To become ISA-certified, a company must:
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Be a member of C-TPAT with full benefits
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Be a resident importer with two years of importing experience
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Agree to comply with all applicable Customs laws and regulations
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Have and maintain business records related to Customs business
- Have the ability to connect to the Internet
There are several benefits, including:
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Importers are exempt from compliance audits.
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Importers receive summary data direct from the CBP.
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Importers can cover multiple business units.
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Importers get a Customs Account Manager to assist them.
- There are expanded benefits under the Prior Disclosure Program.
As your international trade advisor, we can help you with these services:
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C-TPAT certification: We assist you with becoming C-TPAT-certified, a prerequisite for ISA certification.
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Review of your import operations: Our advisors analyze all of your internal controls and recordkeeping systems.
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Statistical audit of Customs entries: We conduct a statistical audit sampling of your entries, reviewing classification, valuation and country of origin declarations.
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Report of our recommendations: We provide a written summary of our findings with recommendations that are in line with ISA guidelines.
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Policy and Procedure Manual: Our advisors develop a policy and procedure manual that will tailor your business operations to current Customs regulations.
- Ongoing assistance: Once you are approved for the ISA program, we provide timely updates to help ensure adherence to new regulations.
If you answer no to any of the following questions about your company’s import activities, we encourage you to give us a call:
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Is your Customs compliance a high, corporatewide priority?
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Does your management team include a designated Customs champion?
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Do you have written policies and procedures that are distributed, followed and updated?
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Are entries reviewed for accuracy and are discrepancies brought to Customs’ attention?
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Are internal audits performed frequently?
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Do you have a document retention policy consistent with Customs requirements?
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Have employees received annual training on Customs procedures?
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