Customer Support

General Questions

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Tracking

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To find a quick answer to one of the Frequently Asked Questions listed below, click on that question.

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Top Questions

• If I use FedEx Trade Networks for brokerage but use another carrier for transportation can I still track my shipment with My Global Trade Data?
• Can I get cost reports and information online?
• How will I know when my shipment clears customs?

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General Questions

• If I use FedEx Trade Networks for brokerage but use another carrier for transportation can I still track my shipment with My Global Trade Data?

• Can I get cost reports and information online?

• How often is my shipment information updated?

• How will I know when my shipment clears customs?

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General Questions

If I use FedEx Trade Networks for brokerage but use another carrier for transportation can I still track my shipment with My Global Trade Data?

Yes. You can still use My Global Trade Data to track your brokerage transactions and get reports using your brokerage data.

Can I get cost reports and information online?

Yes. My Global Trade Data has over 50 standard reports, all of which can be customized by the user. My Global Trade Data's Enhanced Reporting gives the user the ability to select which fields they want displayed on a report, the order in which they appear, and how they are to be grouped and sorted. The report information can then be downloaded into a spreadsheet, or displayed in an HTML format.

How often is my shipment information updated?

My Global Trade Data transactions are updated as events occur - some are at real time. My Global Trade Data Reference is updated daily.

How will I know when my shipment clears customs?

Simply query your shipment in My Global Trade Data and look for the 'Release Received' date to be populated on the Events screen.