Customer Support Center

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx.  Read Frequently Asked Questions, check out detailed information on our services, or contact us with any questions via e-mail, phone or mail.

Frequently Asked Questions
ShowShipping
Does FedEx offer weekend delivery?

FedEx Express® offers Saturday delivery options to most metropolitan postal codes. Select the Saturday delivery option and then select FedEx Priority Overnight® service if you will ship the package on Friday or FedEx 2Day® if you will ship the package on Thursday. The shipper must select the Saturday Delivery special handling option at the time of shipment.

FedEx Home Delivery® offers standard Saturday delivery to residential addresses and may deliver on Saturdays depending on the transit time from origin to destination.

A Saturday delivery surcharge will apply to FedEx Express® shipments.

 

Using one of our online tools is the best way to determine transit times for your shipments. Follow one of our links to find the service that best fits your needs.

Get Rates & Transit Times

Ground Delivery Maps

Freight Delivery Maps

FedEx SameDay® and FedEx® International Next Flight provide same-day service in the shortest time possible. Call 1.800.GoFedEx 1.800.463.3339 for availability and rate.

If the Saturday Delivery special handling option is not selected, a shipment sent overnight on Friday will be delivered the next business day: Monday. If the Saturday Delivery special handling option is not selected, a shipment sent via FedEx 2Day on Thursday will be delivered the second business day: Monday.

Guide to Services

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What are my choices for overnight delivery?

Recognizing your deadlines can vary day to day, FedEx provides three overnight delivery options: FedEx First Overnight® by 8, 8:30, 9 or 10 a.m. the next business day; FedEx Priority Overnight® by 10:30 a.m. the next business day; and FedEx Standard Overnight® by 3 p.m. to most areas and by 4:30 p.m. to some rural areas (by 8 p.m. to residences) the next business day. The latter is a cost-effective choice if you can wait for afternoon delivery.

In some cases, FedEx Ground®, FedEx Home Delivery® and FedEx Freight® may provide overnight service depending on locations and distances involved. For specific delivery commitments based on your shipment's origin and destination, please see our Get Rates & Transit Times application.

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How do I determine the address my package was delivered to?

If you have the package tracking number, you can access delivery city information and signature information if a signature was obtained.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

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Is it possible to change the service type or delivery speed of a package once I have already sent it?

Generally it is not possible to change the service commitment of the shipment once it has been shipped.

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How I cancel a shipment I created online?

Shipments can be cancelled in FedEx Ship Manager® at fedex.com’s Ship History. Log into FedEx Ship Manager® at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button

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I lost the label I printed. Can I reprint it?

FedEx Ship Manager® at fedex.com allows you to reprint shipping labels and/or international documentation. FedEx labels and documents may be reprinted up to 12 hours after they are processed, or until midnight local time (whichever comes first). Click on the Ship History tab, select the shipment, and click on the Reprint button.

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Can I get a copy of the delivery signature?

You can get a copy of the recipient's signature on your FedEx Express® or FedEx Ground® shipment by using our Signature Proof of Delivery tool. Proof of delivery is offered for most packages shipped within the U.S., to Canada and to Puerto Rico. Shipment delivery signatures from other international locations are not available at this time.

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How do I change the delivery address on my shipment?

If you are the shipper, you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to change the delivery address. A $10 service charge will be billed to the account on the shipment.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (example, add a suite or apartment number), you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. If you are the intended recipient and want the shipment delivered to a new address, contact the package's shipper and request the change of address.

You may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

FedEx Locations

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I've shipped a package, when will FedEx deliver?

Track the status of your package on fedex.com using your tracking number and look for the Estimated Delivery Date. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depend on service selected.

If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

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I am shipping a package, when will it will arrive?

Using one of our online tools is the best way to determine transit times for your shipments. Follow one of our links to find the service that best fits your needs.

Get Rates & Transit Times 

Ground Delivery Maps

Freight Delivery Maps

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What is the difference between FedEx Express® and FedEx Ground®?

FedEx Express® lets you choose from several different services so you can pick the delivery time that fits your degree of urgency. It's for shippers with high-value or time-critical shipments who need to plan on fast delivery on a specific day, by a specific time. FedEx Ground® service is a cost-effective solution for routine shipments that don't need the speed of express shipping. You receive reliable delivery for packages up to 150 lbs., with the precise date of delivery based on distance from origin to destination.

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How do I ship collect or C.O.D.?

For specific C.O.D. information, go to our Guide to Services and select the Collect on Delivery (C.O.D.) Service option.

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How do I specify a time window for delivery?

FedEx has a variety of shipping options:

  • For FedEx Express® shipments, we offer several services that provide delivery by a certain time. Select the service that delivers by your specified time.
  • For FedEx Ground® shipments, we deliver by the end of business day on the scheduled delivery day.
  • For FedEx Home Delivery® shipments, we deliver between 9 a.m. and 8 p.m., Monday through Saturday. If your recipient wishes to schedule a specific time frame for delivery, you can select one of our convenient delivery options: FedEx Evening Home Delivery® or FedEx Appointment Home Delivery®.

Please see our Get Rates & Transit Times application to explore our delivery options.

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What are your delivery hours?

Delivery days and times vary by service type:

  • FedEx Express®: Monday through Friday, 8 a.m. to 7:30 p.m. (and Saturday 8 a.m. to 4:30 p.m. with Saturday Delivery special handling option)
  • FedEx Ground®: Monday through Friday by end of day.
  • FedEx Home Delivery®: Tuesday through Saturday by end of day.

Please note, specific delivery times may vary by location, especially for rural areas.

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Are FedEx Express and Ground shipments backed by a money-back guarantee?

Yes! You can request a refund or credit of your transportation charges if your shipments within the U.S. do not arrive by the end of the scheduled delivery day, as published on this website. For more information, please visit the money-back guarantee section of the Terms and Conditions.

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I don't understand the route my shipment is taking. The city where my shipment is being scanned doesn’t appear to be on the correct route. Should I be concerned?

Shipments may move through regional sorting locations before arriving at the delivery destination. Often times this may not appear to be the most direct route from the pickup location to the delivery destination.

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ShowTracking
I'm expecting a package, when will it arrive?

Track the status of your package on fedex.com using your tracking number and look for the Estimated Delivery Date. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depend on service selected.

If you do not have your tracking number, contact the shipper to obtain the tracking number. FedEx Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

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How do I change the delivery address on my shipment?

If you are the shipper, you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to change the delivery address. A $12 service charge will be billed to the account on the shipment.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (example, add a suite or apartment number), you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. If you are the intended recipient and want the shipment delivered to a new address, contact the package's shipper and request the change of address.

You may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

FedEx Locations

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I wasn't home when FedEx tried to deliver my package, now what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so.

In most cases, FedEx will attempt to deliver your package three times before returning to the shipper.

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

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I won't be able to sign for my package, what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so. If your package was shipped with the Indirect Signature Release option, you may leave a signed and dated handwritten note on the door instructing the driver to leave the package at your door.

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

If signing the door dag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station. Click here for FedEx Locations

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How do I determine the address my package was delivered to?

If you have the package tracking number, you can access delivery city information and signature information if a signature was obtained. Click here to track your package.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

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Can I get a copy of the delivery signature?

You can get a copy of the recipient's signature on your FedEx Express® or FedEx Ground® shipment by using our Signature Proof of Delivery tool. Proof of delivery is offered for most packages shipped within the U.S., to Canada and to Puerto Rico. Shipment delivery signatures from other international locations are not available at this time.

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How do I specify a time window for delivery?

FedEx has a variety of shipping options:

  • For FedEx Express® shipments, we offer several services that provide delivery by a certain time. Select the service that delivers by your specified time.
  • For FedEx Ground® shipments, we deliver by the end of business day on the scheduled delivery day.
  • For FedEx Home Delivery® shipments, we delivery between 9 a.m. and 8 p.m., Monday through Saturday. If your recipient wishes to schedule a specific time frame for delivery, you can select one of our premium service upgrades: FedEx Evening Home Delivery® or FedEx Appointment Home Delivery®.

Please see our Get Rates & Transit Times application to explore our delivery options.

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My package was supposed to be here, but it has not arrived. What can I do?

A good first step is to track the status of your package using your FedEx tracking number. The tracking number enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance.

If you do not have your tracking number, contact the shipper to obtain the tracking number. FedEx Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

Information about your package 

The tracking detail page provides detailed information about your shipment, including your shipment's current status and estimated delivery date. Delivery days and times vary by service type:

  • FedEx Express®: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option)
  • FedEx Ground®: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery®: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

If the tracking page indicates you shipment is on time, use the estimated delivery date as a guide to when your shipment will arrive.

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I tracked my shipment, and there haven't been scans on it in more than a day. What should I do?

Packages in the FedEx system receive scans at various points between pickup and delivery. It is not unusual for a package to go more than 24 hours without a scan while in transit – your package may be traveling as intended.

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I tracked my shipment, and it appears there is a customs or clearance delay. What should I do?

Customs and clearance delays occur for a variety of reasons. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

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I tracked my shipment, and there are no scans. What should I do?

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1.800.GoFedEx 1.800.463.3339.

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What are your delivery hours?

Delivery days and times vary by service type:

  • FedEx Express®: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option)
  • FedEx Ground®: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery®: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

Please note, specific delivery times may vary by location, especially for rural areas.

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I don't understand the route my shipment is taking. The city where my shipment is being scanned doesn't appear to be on the correct route. Should I be concerned?

Shipments may move through regional sorting locations before arriving at the delivery destination. Often times this may not appear to be the most direct route from the pickup location to the delivery destination.

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When I first tracked the package, it had an estimated delivery date, and now there isn't one. What does this mean?

We are able to provide the estimated delivery date information for many of our shipments. When the shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the package to be delivered.

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What does the "status of exception code" mean?

This is information noting that there was an exception to the traditional in-person courier delivery. For example, perhaps no one was at the destination address so the package was left with a neighbor or front desk, or it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.

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ShowManaging Your Account
How do I update my billing information or credit card information?

To update your billing information, please log into FedEx® Billing Online. Click on My Options and Manage Payment Preferences. Choose Update Credit Card profile option.

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How do I request a refund or adjustment to my invoice if I experience a late delivery?

To request a billing adjustment, please click here.

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Where can i find information regarding FedEx billing procedures on fedex.com?

For more information on billing procedures, please click on the Billing section of our Terms and Conditions.

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How can I request a copy of my original or adjusted FedEx invoice?

To request a copy of your invoice, please click here.

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How long will the claims process take?

Most cases will typically be resolved five to seven days after we receive your claim form and additional claim documentation, unless additional time for research is needed.

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How do I file a claim?

Follow the three easy steps listed below to file your claim.

Step 1:  Choose one of the following options:
  • Complete and submit a claim form online.
  • Call customer service at 1.800.GoFedEx 1.800.463.3339 to obtain a control number for your claim, then complete a print copy of the claim form.
 Step 2: Gather the following documentation:
  • Photocopy of FedEx® U.S. Airbill/FedEx Ship Manager® printout and/or FedEx Ground Pickup Record.
  • All documentation related to the proof of value (e.g., copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen if online order with proof of payment, itemized repair invoice or statement of non-repair, appraisals, expense statement, or any other applicable documentation).
  • Serial number(s) of merchandise.
 Step 3: Fax or mail your supporting documentation and completed claim form to:

FedEx
Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766

(If you fax your claim, you will receive a confirmation letter by return fax.)

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Who can file a claim?

The sender, the recipient, or a third-party can file the claim.

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Can I get updates on the status of my claim?

If you use our online filing option, you can choose to receive periodic e-mail updates on the status of your claim.

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Who can receive claim settlements?

The sender will receive the claim settlement unless special arrangements are made with the shipper.

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How do I close my account number?

Call 1.800.GoFedEx 1.800.463.3339 for assistance.

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When should I file my claim?

Concealed loss, damage, delay, and collect-on-delivery (C.O.D.) payment claims must be filed within 21 calendar days of the delivery date. Nondelivery or misdelivery claims must be filed within 9 months of the shipment date.

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