Customer Support Center

FedEx Custom Critical — Shipping Documents Support

View our Frequently Asked Questions below about getting copies of your shipment's Bill of Lading, proof of delivery and invoice for shipments delivered within the past 90 days.

  • Shipping documents support

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Frequently Asked Questions

How do I find out the exact amount charged for my last shipment or get copies of my shipment's Bill of Lading?

Become a registered user of our online Shipping Toolkit, and you'll have 24/7 access to account information and shipping documents such as Bills of Lading and invoices.

You can also call our accounts receivable service line at 1.800.334.1751. Have your PRO number or shipment pickup and delivery locations available when you call.

How can I get a copy of my shipment's Bill of Lading?

Copies of your shipment's documentation — including bill of lading, invoice and proof of delivery — are available 24/7 in the "My Account" section of the online Shipping Toolkit.