Shipping Support

FedEx has the answer, the information and the resources to help you with all your shipping and business needs. Read Frequently Asked Questions, check out detailed information on our products and services or contact us with any questions via e-mail, phone or mail.

FedEx Ship Manager at fedex.com

View the support page to find quick answers regarding shipping on fedex.com. 

Learn more about FedEx Ship Manager® at fedex.com

FedEx Ship Manager Software

On-screen help, user guides and our technical assistance line are all on hand for you. And our experts can show you how to get many more benefits from your FedEx Ship Manager® Software.

Learn more about FedEx Ship Manager® Software

FedEx Ship Manager Server

If you're a high-volume shipper, FedEx Ship Manager Server is the hardware and software application that offers a full-service shipping solution.

Learn more about FedEx Ship Manager® Server

Rates & Transit Times

Find support on comparing rates and transit times for all available FedEx services before you ship.

Learn more about Rates & Transit Times

FedEx Locations

Need help finding the nearest FedEx location?

Learn more about FedEx Locations

Pickup

Learn how to schedule your pickup online. No phone call needed.

Learn more about Pickups

Supplies

View our Frequently Asked Questions to learn more about packaging, airbills and supplies for automated shipping solutions.

Learn more about FedEx Supplies

Address Book

Store your contacts in the address book to facilitate your shipping experience.

Learn more about Address Book

International Services

Use the International Services site as a centralized access point for all your U.S. international shipping needs.

Learn more about International Services

Frequently Asked Questions

Does FedEx offer weekend delivery?

FedEx Express® offers Saturday delivery options to most metropolitan postal codes. Select the Saturday delivery option and then select FedEx Priority Overnight® service if you will ship the package on Friday or FedEx 2Day® if you will ship the package on Thursday. The shipper must select the Saturday Delivery special handling option at the time of shipment.

A Saturday delivery surcharge will apply to FedEx Express® shipments.

 

Using one of our online tools is the best way to determine transit times for your shipments. Follow one of our links to find the service that best fits your needs.

Get Rates & Transit

Ground Delivery Maps

FedEx SameDay® and FedEx® International Next Flight provide same-day service in the shortest time possible. Call 1.800.GoFedEx 1.800.463.3339 for availability and rate.

If the Saturday Delivery special handling option is not selected, a shipment sent overnight on Friday will be delivered the next business day: Monday. If the Saturday Delivery special handling option is not selected, a shipment sent via FedEx 2Day® on Thursday will be delivered the second business day: Monday.

Guide to Services

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What are my choices for overnight delivery?

Recognizing your deadlines can vary day to day, FedEx provides three overnight delivery options: FedEx First Overnight® by 8, 8:30, 9 or 10 a.m. the next business day; FedEx Priority Overnight® by 10:30 a.m. the next business day; and FedEx Standard Overnight® by 3 p.m. the next business day. The latter is a cost-effective choice if you can wait for afternoon delivery.

In some cases, FedEx Ground®, FedEx Home Delivery®, FedEx Freight® may provide overnight service depending on locations and distances involved. For specific delivery commitments based on your shipment's origin and destination, please see our Get Rates & Transit Times application.

 

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How do I determine the address my package was delivered to?

If you have the package tracking number, you can access delivery city information and signature information if a signature was obtained.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

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Is it possible to change the service type or delivery speed of a package once I have already sent it?

Generally it is not possible to change the service commitment of the shipment once it has been shipped.

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How do I cancel a shipment I processed online?

Shipments can be cancelled in FedEx Ship Manager® at fedex.com’s Ship History. Log into FedEx Ship Manager® at fedex.com and click on the Ship History tab. Select the shipment and click on the Cancel button

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I lost the label I printed. Can I reprint it?

FedEx Ship Manager® at fedex.com allows you to reprint shipping labels and/or international documentation. FedEx labels and documents may be reprinted up to 12 hours after they are processed, or until midnight local time (whichever comes first). Click on the Ship History tab, select the shipment, and click on the Reprint button.

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Can I get a copy of the delivery signature?

You can get a copy of the recipient's signature on your FedEx Express® or FedEx Ground® shipment by using our Signature Proof of Delivery tool. Proof of delivery is offered for most packages shipped within the U.S., to Canada and to Puerto Rico. Shipment delivery signatures from other international locations are not available at this time.

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How do I change the delivery address on my shipment?

If you are the shipper, you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to change the delivery address. A $10 service charge will be billed to the account on the shipment.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (example, add a suite or apartment number), you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. If you are the intended recipient and want the shipment delivered to a new address, contact the package's shipper and request the change of address.

You may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

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I've shipped a package, when will FedEx deliver?

Track the status of your package on fedex.com using your tracking number and look for the Estimated Delivery Date. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depend on service selected.

If you do not have your tracking number, contact the shipper to obtain the tracking number. FedEx Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

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I am shipping a package and want to know when it will arrive?

Using one of our online tools is the best way to determine transit times for your shipments. Follow one of our links to find the service that best fits your needs.

Get Rates & Transit Times 

Ground Delivery Maps

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What is the difference between FedEx Express® and FedEx Ground®?

FedEx Express® lets you choose from several different services so you can pick the delivery time that fits your degree of urgency. It's for shippers with high-value or time-critical shipments who need to plan on fast delivery on a specific day, by a specific time.

FedEx Ground® service is a cost-effective solution for routine shipments that don't need the speed of express shipping. You receive reliable delivery for packages up to 150 lbs., with the precise date of delivery based on distance from origin to destination.

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How do I ship collect or C.O.D.?

For specific C.O.D. information, go to our Guide to Services and select the Collect on Delivery (C.O.D.) Service option.

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How do I specify a time window for delivery?

FedEx has a variety of shipping options:

  • For FedEx Express® shipments, we offer several services that provide delivery by a certain time. Select the service that delivers by your specified time.
  • For FedEx Ground® shipments, we deliver by the end of business day on the scheduled delivery day.
  • For FedEx Home Delivery® shipments, we deliver between 9 a.m. and 8 p.m., Monday through Saturday. If your recipient wishes to schedule a specific time frame for delivery, you can select one of our premium service upgrades: FedEx Evening Home Delivery® or FedEx Appointment Home Delivery®.
Please see our Get Rates & Transit Times application to explore our delivery options.

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What are your delivery hours?

Delivery days and times vary by service type:

  • FedEx Express®: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option)
  • FedEx Ground®: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery®: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.
Please note, specific delivery times may vary by location, especially for rural areas.

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Are FedEx Express and FedEx Ground shipments backed by a Money-Back Guarantee?

Yes! You can request a refund or credit of your transportation charges if your shipments within the continental U.S. do not arrive by the end of the scheduled delivery day, as published on this web site. For more information, please visit the Money-Back Guarantee section of the Terms and Conditions.

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I don't understand the route my shipment is taking. The city where my shipment is being scanned doesn’t appear to be on the correct route. Should I be concerned?

Shipments may move through regional sorting locations before arriving at the delivery destination. Often times this may not appear to be the most direct route from the pickup location to the delivery destination.

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FedEx Ship Manager at fedex.com

View the support page to find quick answers regarding shipping on fedex.com.

Learn more about FedEx Ship Manager® at fedex.com

FedEx Ship Manager Software

On-screen help, user guides and our technical assistance line are all on hand for you. And our experts can show you how to get many more benefits from your FedEx Ship Manager® Software.

Learn more about FedEx Ship Manager® Software

FedEx Ship Manager Server

If you're a high-volume shipper, FedEx Ship Manager Server is the hardware and software application that offers a full-service shipping solution.

Learn more about FedEx Ship Manager® Server

Bill of Lading

Learn how to create, view, e-mail and print formatted BIlls of Lading.

Learn more about your Bill of Lading

Rates

Learn more on taking advantace of intuitive, online rate calculators for complete end-to-end rate quotes for your U.S. and Canada shipments.

Learn more about Rates

Transit Times

Learn more on determining the transit time required for your shipment.

Learn more about Transit Times

Pickup

Quickly request multiple shipment pickups, helping you save time and effort.

Learn more about Pickups

FedEx Locations

Need help finding the nearest FedEx Freight locations?

Learn more about FedEx Locations

International Services

Learn more about FedEx Freight and International services.

Learn more about International Services

Frequently Asked Questions

What are my choices for overnight delivery?

FedEx Freight® provides next-day or overnight service with FedEx Freight® Priority depending on locations and distance involved. For specific delivery commitments based on your shipment's origin and destination, select the Ship tab and Get Rates and Transits or View Transit Times.

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What documentation is required for international shipments?

Each country has different document requirements for inbound shipments. Most often, international shipments should be accompanied by a Bill of Lading, a Shipper's Letter of Instruction, a Commercial Invoice, a packing list and a Certificate of Origin. For specific requirements for international freight, learn more on our International Services page. You can find Forms Required for Shipping on our Shipping Desk.

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How do I determine the address my package was delivered to?

If you have the tracking number, you can access delivery city information and signature information if a signature was obtained. Click here to track your Shipment.

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I have shipped and I want to know when it will arrive?

Using one of our online tools is the best way to determine transit times for your shipments. Follow one of our links to find the service that best fits your needs:

Get Rates and Transit Times

View Transit Maps

 

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How do I schedule a pickup?

  • From any page on fedex.com, select the Ship tab in the top navigation bar and select Schedule a Pickup. Or, log in to fedex.com and take advantage of the online address book to manage pickups at any of your shipping and receiving locations.
  • You can also contact customer service at 1.866.393.4585 or your local service center to schedule a pickup. For service center information, select Find Locations from the Ship tab. Enter your origin ZIP or city and state, or select a location from the drop-down menu.

 

 

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Ship

Surface Expedite Exclusive Use and White Glove Services® shipments, or get a customized rate quote. Receive immediate confirmation of estimated pickup and delivery times.

Learn more about Shipping

Rates & Transit Times

Get Rates & Transit Times support for Surface Expedite Exclusive Use shipments in the U.S. and Canada.

Learn more about Rates & Transit Times

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Frequently Asked Questions

What shipping options does FedEx Custom Critical provide?

We specialize in same-day shipping and overnight delivery of critical freight. We also offer time-definite solutions for shipments not requiring exclusive use of a vehicle and full truckload solutions to meet your freight-shipping needs.

FedEx Truckload Brokerage provides truckload shipping solutions to meet your needs.

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What types of freight can FedEx Custom Critical transport?

We transport all commodities except the following: household goods, hazardous wastes, perishable food items, alcohol, liquor and livestock.

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Shipping

View the support page to find quick answers regarding shipping using FedEx Trade Networks.

Learn more about Shipping

Get Rates

Find support on comparing rates for FedEx Trade Networks.

Learn more about Getting Rates

Compliance

View our Compliance Frequently Asked Questions here.

Learn more about Compliance

C-TPAT

Learn more about C-TPAT and the benefits of joining.

Learn more about C-TPAT

Advisory Services

View our Frequently Asked Questions to learn more about our Advisory Services.

Learn more about Advisory Services

Prior Notice

Prior Notice requirements include a set of data elements on food imports that must be filed electronically.

Learn more about Prior Notice

Food & Drug

Facility Registration requires that all domestic and foreign facilities which manufacture, process, pack or hold food for consumption in the US - by humans and/or animals - must register with the FDA.

Learn more about the Food & Drug Administration

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Frequently Asked Questions

What do you charge for Customs clearance?

Customs clearance charges are based on a number of factors, including entry volume and complexity. To request a rate quote, contact Customer Service at 1.800.249.2953 or via e-mail at ftn_customercontact@ftn.fedex.com.

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Where can I get a rate quote for transportation services?

To request a rate quote, contact Customer Service at 1.800.249.2953 or via e-mail at ftn_customercontact@ftn.fedex.com.

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What is a commercial invoice?

A Commercial Invoice is a document that contains information required by the U.S. Code of Federal Regulations. This information must be provided to Customs on the entry, entry summary, or withdrawal documentation.

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What paperwork do I need to send with the shipments?

It depends on the type service being used. To request information regarding a specific service, contact Customer Service at 1.800.249.2953.

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What is Tariff Classification?

All goods that enter the United States must be categorized according to the Harmonized Tariff Schedule (HTS). The act of placing goods into the correct category is called classification. Classification determines how much duty will be collected. While it sounds simple, it involves more than looking up an item in an index. Accurate classification involves a complicated process of applying the HTS General Rules of Interpretation and the HTS section, chapter, and subheading notes as well as additional explanatory notes.

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How important is accurate HS Classification?

You are responsible:

Customs & Border Protection (CBP) holds Importers of Record responsible for classifying imported merchandise properly under the Harmonized Tariff Schedule (HTS) of classification. This means that importers must assign the correct HTS number and tariff description to every product imported. Further, the CBP requires importers to demonstrate “reasonable care” in doing so.

The Canadian Customs Service requires importers to show the full 10-digit tariff number on every invoice at the time of release.

Your profit margin depends on it:
You need to know how much duty you will be paying on goods you import so that you can price your products correctly and make your profit margin. Even when your customers are paying the duty, you need to be able to tell them what the duty will be to avoid any surprise costs.

Don’t miss opportunities:
Further, U.S. HTS numbers dictate the Rule of Origin for NAFTA eligibility and other duty preference programs, such as the General System of Preferences (GSP) and the Andean Trade Preference Act (ATPA).

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