Tracking Support

Find the answers, the information and the resources to help you with all your shipping and business needs with FedEx. Read Frequently Asked Questions, check out detailed information on our services, or contact us with any questions via e-mail, phone or mail.

Track by Tracking Number

Learn how to track online, what your package status means and how to get notifications.

Learn more about Tracking by Tracking Number

Track by Reference

You can use a reference number to track shipments instead of tracking number, see how.

Learn more about Tracking by Reference

Obtain Signature Proof of Delivery

Need confirmation on the recipient for your records, you can request a signature letter from FedEx.

Learn more about Obtaining Signature Proof of Delivery

Track using Advanced Tracking (Insight)

Get detailed inbound, outbound and third party tracking information and see how to customize it just for you.

Learn more about Tracking by Advanced Tracking

Download FedEx Desktop

It's easy to download and track shipments right from your desktop.

Learn more about FedEx Desktop

 

Frequently Asked Questions

I'm expecting a shipment, when will it arrive?

Track the status of your shipment on fedex.com using your tracking number and look for the estimated delivery date. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depends on the service selected.

If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

Close

How do I change the delivery address on my shipment?

If you are the shipper, you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to change the delivery address. A $12 shipping fee is billed to the account number specified on the FedEx airbill or shipping label for each rerouted package. Please have the account number available when you contact Customer Service with a reroute request.

If you are the intended recipient of the package and you wish to provide additional information about the delivery address (example, add a suite or apartment number), you may contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339. Some restrictions may apply.

You may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station. Some restrictions may apply.

Find FedEx Locations

Close

I wasn't home when FedEx tried to deliver my package, now what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so.

 

In most cases, FedEx will attempt to deliver your package three times before returning to the shipper.

 

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

 

If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station.

Close

I won't be able to sign for my package, what can I do?

For packages not requiring a signature for release, our drivers will leave the package at a recipient's door, or other secure location, if the driver believes it is reasonable to do so. If your package was shipped with the Indirect Signature Release option, you may leave a signed and dated handwritten note on the door instructing the driver to leave the package at your door.

 

When the driver is unable to leave your package, they will leave a door tag on your door, informing you of the delivery attempt. The door tag contains information that may offer you the option to sign the door tag and have the driver leave your package in a secure location on the next delivery attempt, typically the next business day.

 

If signing the door tag is not possible because the shipper has requested an in-person, direct signature, you may request your package be held for pickup at your nearby FedEx Office location. For FedEx Express® packages, you may also request the package be held at the delivery station. Click here for FedEx locations

Close

How do I determine the delivery address of my shipment?

If you have the tracking number, you can access delivery city information and signature information if a signature was obtained. Click here to track your shipment.

If you need the detailed delivery information (includes address), you can obtain a Signature Proof of Delivery online by using your tracking number and the shipper's or payer’s account number.

Close

Can I get a copy of the delivery signature?

You can get a copy of the recipient's signature on your FedEx Express® or FedEx Ground® shipment by using our Signature Proof of Delivery tool. Proof of delivery is offered for most packages shipped within the U.S., to Canada and to Puerto Rico. Shipment delivery signatures from other international locations are not available at this time.

Close

How do I specify a time window for delivery?

FedEx has a variety of shipping options:

  • For FedEx Express® shipments, we offer several services that provide delivery by a certain time. Select the service that delivers by your specified time.
  • For FedEx Ground® shipments, we deliver by the end of business day on the scheduled delivery day.
  • For FedEx Home Delivery® shipments, we deliver between 9 a.m. and 8 p.m., Monday through Saturday. If your recipient wishes to schedule a specific time frame for delivery, you can select one of our premium service upgrades: FedEx Evening Home Delivery® or FedEx Appointment Home Delivery®.

 

Please see our Get Rates & Transit Times application to explore our delivery options.

Close

My package was supposed to be here, but it has not arrived. What can I do?

A good first step is to track the status of your package using your FedEx tracking number. The tracking number enables us to provide you with your package's most up-to-date tracking information. If the tracking results do not answer your question, your next step can be to contact FedEx for further assistance.

 

If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.800.GoFedEx 1.800.463.3339.

Information about your package 

The tracking detail page provides detailed information about your shipment, including your shipment's current status and estimated delivery date. Delivery days and times vary by service type:

  • FedEx Express: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option)
  • FedEx Ground: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

 

If the tracking page indicates your shipment is on time, use the estimated delivery date as a guide to when your shipment will arrive.

Close

I tracked my shipment, and there haven't been updates on it in more than a day. What should I do?

Shipments in the FedEx system receive updates at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without an update while in transit. For additional tracking information, contact us at 1.866.393.4585

Close

I tracked my shipment, and it appears there is a customs or clearance delay. What should I do?

Customs and clearance delays occur for a variety of reasons. If additional information is required from the shipper or recipient, FedEx will attempt to contact them.

Close

I tracked my shipment, and there are no scans. What should I do?

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1.800.GoFedEx 1.800.463.3339.

Close

What are your delivery hours?

Delivery days and times vary by service type:

  • FedEx Express: Monday through Friday, 8 a.m. to 6 p.m. (and Saturday with Saturday Delivery special handling option)
  • FedEx Ground: Monday through Friday, 8 a.m. to 7 p.m.
  • FedEx Home Delivery: Tuesday through Friday, 9 a.m. to 8 p.m.; Saturday, 9 a.m. to 3 p.m.

 

Please note, specific delivery times may vary by location, especially for rural areas.

Close

I don't understand the route my shipment is taking. The city where my shipment is being scanned doesn't appear to be on the correct route. Should I be concerned?

Shipments may move through regional sorting locations before arriving at the delivery destination. Often times this may not appear to be the most direct route from the pickup location to the delivery destination.

Close

When I first tracked the shipment, it had an estimated delivery date, and now there isn't one. What does this mean?

We are able to provide the estimated delivery date information for many of our shipments. When the shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the shipment to be delivered. For additional tracking information, contact us at 1.866.393.4585.

Close

What does the "status of exception code" mean?

This is information noting that there was an exception to the traditional in-person courier delivery. For example, perhaps no one was at the destination address so the package was left with a neighbor or front desk, or it was not left and delivery will be reattempted, or it was left without a signature because we had prior approval from the sender or recipient to do so.

Close

Track by Tracking Number

Learn how to track online, what your package status means and how to get notifications.

Learn more about Tracking by Tracking Number

Track by Reference

You can use a reference number to track shipments instead of tracking number, see how.

Learn more about Tracking by Reference

Obtain Signature Proof of Delivery

Need confirmation on the recipient for your records, you can request a signature letter from FedEx.

Learn more about Obtaining Signature Proof of Delivery

Track using Advanced Tracking (Insight)

Get detailed inbound, outbound and third party tracking information and see how to customize it just for you.

Learn more about Tracking by Advanced Tracking

Download FedEx Desktop

It's easy to download and track shipments right from your desktop.

Learn more about FedEx Desktop

   

Frequently Asked Questions

I'm expecting a shipment, when will it arrive?

Track the status of your shipment on fedex.com using your tracking number and look for the estimated delivery date. We are unable to specify an exact delivery time. Typically deliveries occur during normal business hours and depend on the service selected.

If you do not have your tracking number, contact the shipper to obtain the tracking number. Customer service may be able to find your shipment information if you are unable to get your tracking number from the shipper. Contact us at 1.866.393.4585.

Close

How do I determine the delivery address of my shipment?

If you have the tracking number, you can access delivery city information and signature information if a signature was obtained. Click here to track your Shipment.

Close

I tracked my shipment, and there haven't been updates on it in more than a day. What should I do?

Shipments in the FedEx system receive updates at various points between pickup and delivery. It is not unusual for a shipment to go more than 24 hours without an update while in transit. For additional tracking information, contact us at 1.866.393.4585

Close

I tracked my shipment, and there are no scans. What should I do?

If there are no scans for the tracking number entered, contact your shipper to verify the tracking number is correct. If you are the shipper, and it has been more than 24 hours since you dropped off the shipment or had the shipment picked up, please contact us at 1.866.393.4585.

Close

When I first tracked the shipment, it had an estimated delivery date, and now there isn't one. What does this mean?

We are able to provide the estimated delivery date information for many of our shipments. When the shipment encounters a delay or an exception in handling, we may not be able to accurately state when we expect the shipment to be delivered. For additional tracking information, contact us at 1.866.393.4585

Close

Detailed Track

Detailed tracking information, including street-level mapping for all of your inbound, outbound or third-party shipments. Track by date range or reference numbers.

Learn more about Detailed Track

 

 

Frequently Asked Questions

Can I track my shipments?

Yes. Each FedEx Custom Critical vehicle is equipped with a satellite system that enables us to monitor your shipment from pickup to delivery — and communicate with the driver while en route. Customers can also track their shipments through the online Shipping Toolkit.

Close

Does the online information differ from what I would get by calling 1.800.762.3787?

No, the information is the same whether you call or view shipment details online.

Close

Why can't I track my document or package?

FedEx Custom Critical delivers time-specific, expedited freight that weigh more than 150 lbs - or shipments that require special handling. For questions regarding your package or document, visit fedex.com.

Close

Visibility

Learn more on tracking through FedEx Trade Networks.

Learn more about Visibility

 

 

Frequently Asked Questions

How will I know when my shipment clears customs?

Simply query your shipment in My Global Trade Data and look for the 'Release Received' date to be populated on the Events screen.

Close