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FedEx Trade Networks - Air/Ocean Freight Forwarding Support

FedEx has the answer, the information and the resources to help you with all your shipping and business needs. Read Frequently Asked Questions, check out detailed information on our products and services or contact us with any questions via e-mail, phone or mail.

Frequently Asked Questions
ShowShipping
What do you charge for Customs clearance?

Customs clearance charges are based on a number of factors, including entry volume and complexity. To request a rate quote, contact FedEx Trade Networks Customer Service at 1.800.249.2953 or via e-mail at ftn_customercontact@ftn.fedex.com.

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Where can I get a rate quote for transportation services?

To request a rate quote, contact FedEx Trade Networks Customer Service at 1.800.249.2953 or via e-mail at ftn_customercontact@ftn.fedex.com.

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What is a commercial invoice?

A Commercial Invoice is a document that contains information required by the U.S. Code of Federal Regulations. This information must be provided to Customs on the entry, entry summary, or withdrawal documentation.

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What paperwork do I need to send with the shipments?

It depends on the type service being used. To request information regarding a specific service, contact FedEx Trade Networks Customer Service at 1.800.249.2953.

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What is Tariff Classification?

All goods that enter the United States must be categorized according to the Harmonized Tariff Schedule (HTS). The act of placing goods into the correct category is called classification. Classification determines how much duty will be collected. While it sounds simple, it involves more than looking up an item in an index. Accurate classification involves a complicated process of applying the HTS General Rules of Interpretation and the HTS section, chapter, and subheading notes as well as additional explanatory notes.

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How important is accurate HS Classification?

You are responsible:

Customs & Border Protection (CBP) holds Importers of Record responsible for classifying imported merchandise properly under the Harmonized Tariff Schedule (HTS) of classification. This means that importers must assign the correct HTS number and tariff description to every product imported. Further, the CBP requires importers to demonstrate “reasonable care” in doing so.

The Canadian Customs Service requires importers to show the full 10-digit tariff number on every invoice at the time of release.

Your profit margin depends on it:
You need to know how much duty you will be paying on goods you import so that you can price your products correctly and make your profit margin. Even when your customers are paying the duty, you need to be able to tell them what the duty will be to avoid any surprise costs.

Don’t miss opportunities:
Further, U.S. HTS numbers dictate the Rule of Origin for NAFTA eligibility and other duty preference programs, such as the General System of Preferences (GSP) and the Andean Trade Preference Act (ATPA).

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ShowTracking
How will I know when my shipment clears customs?

Simply query your shipment in My Global Trade Data and look for the 'Release Received' date to be populated on the Events screen.

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ShowManaging Your Account
Is billing information available online?

Billing information is available online via Global Trade Data.

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What are your payment terms?

Invoices are payable upon receipt, no later than 14 days from invoice date.

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