FedEx Web Services gives you the tools to build custom platform- and interface-independent applications that access FedEx features. You can use FedEx Web Services in a variety of ways to create customized integration solutions for your specific shipping needs. Here are just a few of the ways a company can use web services to streamline operations, improve visibility, and provide more choices to clients:
- Verify Addresses and Improve Customer Satisfaction: Prompt customers for additional information in the event of an address discrepancy or missing information with Address Validation Service.
- Give Customers More Options: Help customers learn about all the available shipping options and rates with Rate Services. You can also extend this service to your shopping cart and website, allowing customers to access money-saving information firsthand.
- More Convenience: Use the Locator Service to find the FedEx pickup location nearest your customer. Or, send an email to your customers with a link to this service as part of your standard order-receipt process.
- Offer Global Shipping Options: Create shipping labels for worldwide locations. Improve customer service by offering more shipping options to customers in more countries with the consolidated Ship Service.
- Reduce Customer Service Costs: Decrease phone traffic from customers checking the status of their shipments and cut customer service costs. FedEx provides online Tracking and Visibility Services that allow you to provide customers with the status of shipments, Signature Proof of Delivery (SPOD), and Shipment Notification in the Ship Request.
- Simplify Processes and Improve Satisfaction: In addition to ExpressTagAvailability provide a simple way to allow customers to return an order with Email Labels. This service sends an email with the address (URL) of a website where the recipient can log in and print a return label.
Why should developers be interested in web services?
- Interoperability: Any web service can interact with any other web service and can be written in any programming language.
- Ubiquity: Web services communicate using HTTP and XML. Any connected device that supports these technologies can both host and access web services.
- Low Barrier to Entry: The concepts behind web services are easy to understand, and developers can quickly create and deploy them using many toolkits available on the web.
- Industry Support: Major content providers and vendors support the web services movement.
Any application running on any platform can interact with a web service by using the Simple Object Access Protocol (SOAP) and Web Services Description Language (WSDL) standards for message transfer and service discovery. By following the standards, applications can seamlessly communicate with platform services.