How it Works
When using FedEx SmartPost Returns, you can choose three methods of processing your return labels:
- Include pre-printed return labels in your original shipments.
- Direct your customers back to your Website to process and print online labels.
- Send your customers an email that includes a FedEx URL link to the return shipping label for them to print.
The return shipper then simply puts the label on the package and tenders it at a USPS access point including any of the 36,000 retail locations or thousands of collection boxes, or even their own mailbox. They can also call for the free USPS package pickup service.
Once your customers’ returns packages are picked up by the USPS, they’ll be consolidated into larger shipments at local post offices and picked up by FedEx for shipment to you.
FedEx SmartPost provides U.S. to U.S. returns to all shippers regardless of volume segment and includes Email Return Labels and Future Day shipment. Shippers can use any FedEx Express or Competitor outbound service and still contract to use FedEx SmartPost Returns services.
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