FedEx® Returns solutions provide two methods of processing return labels: FedEx Return Labels and FedEx Return Tags.
- FedEx Return Label
solutions let you either generate Print Return or Email Return labels.
- FedEx Print Return label — Create and print a return label, then include it either in the original shipment to your customer or in a separate correspondence. Your customer can then apply this label to the package as needed and drop it off at the nearest FedEx drop-off location.
- FedEx Email Return label — Email your customers a password-protected fedex.com URL that they can access to print a return label directly from their computer. The customer receives an email with a link to the label, then prints the label, applies it to the package, and drops it off at the nearest FedEx drop-off location.
- FedEx Return Tag solutions (FedEx® ExpressTag and FedEx Ground® Call Tag) provide return labels generated by FedEx at the time of package pickup. You arrange for FedEx to create and deliver return shipping labels to your customer and collect the item for return. Your customer simply needs to have the package ready for pickup when the FedEx Express® courier arrives. A shipping label and a customer receipt will be printed on-site. You also schedule the pickup; for FedEx Express, the pickup is on the same day or the next business day, Monday through Friday, and for FedEx Ground, the pickup is the next business day and up to 10 business days in advance. Business days are Monday through Friday for commercial pickups, and Tuesday through Saturday for residential pickups.
Printed return labels do not expire and are valid for transportation use anytime. However, if the label is more than 255 days old, then the customer will not be able to track the shipment, even though the label is still usable.
This section describes how to create and delete FedEx Express and FedEx Ground return tag requests and how to include a FedEx Express or FedEx Ground return label in your Ship request.
You can also find more information on shipping labels in Creating a Label.