FedEx SmartPost Returns Service Details

For an online retailer or other residential shipper, a no-hassle returns process is critical for customer satisfaction and loyalty. FedEx SmartPost Returns service is an ideal solution because it provides your recipients with the convenience of U.S. Postal Service® (USPS®) access points for their returns, as well as free package pickup from their home or business address.

FedEx SmartPost Returns is a contract-only service for customers with high-volume returns (100 average daily volume) of low-weight residential packages. It’s a cost-effective, reliable solution that utilizes the strength of the FedEx® network and the access of the USPS. In addition, FedEx SmartPost Returns provides visibility throughout the returns process to your customer service and operations departments, as well as to the return shipper.