Account Login Version vs. Non-Account Login Version

When you want to:

You can, with:

Account Login Version (advanced FedEx® Claims Online functionality):

Non-Account Login Version (basic FedEx® Claims Online functionality)

File a claim using customized and pre-populated claim forms

Attach and submit supporting documents online

Receive proactive e-mail notification on claim status

Access information resources

View claim status online throughout the claim review process


Generate, view and download claim reports in Excel or text formats


View your completed claim forms online


Select payment preference, including electronic funds transfer (EFT) or check


Invite additional users to use and share your account or have the ability to change administrators