Faster, Easier Claims

If your shipment is damaged, lost, or missing contents, you can now file a claim online in less time, with fewer steps, and without logging in.

Start a claim

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FedEx Express/FedEx Ground
FedEx Freight

  • Features

Online claim process is packed with benefits

Easy filing
Filing claims online now requires less time and fewer steps. You can start a claim without logging in: just use the tracking number.

Automated information
For packages you ship, we’ll pre-populate your claim with information from your account after you’ve logged in.

Drag and drop documents now or later
You can add documentation* when you file a claim, or even add it later. Use our convenient drag and drop feature to move supporting documentation from your desktop to your claim.

Informative updates
Stay informed automatically. Request to receive periodic claim status updates by email when you file a claim.

Convenient claim access
Check your claim’s status online on your schedule. You can also cancel your claim or view details.

Flexible reporting
See or share claim information easily. View and download your claim reports in various formats up to 12 months after you file a claim.

Your claims, your way
Set up account preferences for notifications, proactive emails, claim payments, and administrative functions. You also can determine who can access your account’s claim filing, status, and reports.

Start a claim

*Documentation not required for claim values of less than $100.

  • Instructions

Let’s get started

Step 1: Start a claim online
Start your claim for U.S. domestic shipments and international shipments that originated from the U.S.:

  • Enter tracking number
  • Specify your claim type: damaged shipment, lost shipment, or missing contents
  • Complete the online claim form
  • Add your supporting documentation now or later

To file claims for international shipments originating from outside the U.S. (except Canada), contact FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance.

Step 2: Add supporting documents (not required for claim values of less than $100.)
Drag and drop supporting documents from your desktop to your online claim. Documentation may include:

  • Scan of FedEx® US Airbill, FedEx Ship Manager® printout, and/or FedEx Ground Pickup Record.
  • Photos of package and damaged contents (if appropriate). Keep all original packaging, including cartons and contents, until the claim resolution process is finished.
  • Serial number(s) of damaged or lost merchandise.
  • Proof-of-value documentation: copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen (if it’s an online order) with proof of payment, itemized repair invoice or statement of non-repair, appraisal(s), expense statement, or any other applicable documentation.

You may also mail or fax documentation to FedEx Cargo Claims:

FedEx Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766 (toll-free)

If you fax your claim, you will receive a confirmation by return fax.

Step 3: Submit your claim
Review the information you have entered, submit the claim form, and print your case number page for your records.

Step 4: Schedule an inspection
If an inspection is necessary for your claim, FedEx will notify you. You may be asked to call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 to schedule an inspection. It may be necessary to make the original packaging, including cartons and contents, available to FedEx for inspection and to keep these materials until your claim is resolved.

Step 5: Track the status of your claim
A FedEx claims agent will review and process your claim. If you claim a “lost” shipment, FedEx will perform a trace. When your claim is resolved, FedEx will notify you. You can check the status of your claim online at any time or request to receive updates by email.

Please note:
Most claims are resolved five to seven business days after submission. It may take longer if additional research is needed.

Start a claim

  • Tips

Important tips to keep in mind

Be prepared
You will need your tracking number to submit a claim online.

Attach supporting documents*
You can file a claim and add supporting documentation later. There’s no such thing as too much. Simply drag and drop documents* from your desktop to your claim. For damaged items, attach documentation* (such as proof of value and photos of damage).

File promptly
You must file your claim for damaged or missing contents 60 calendar days from the shipment date for U.S. domestic packages and 21 calendar days from the shipment date for international packages. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

Keep in mind for next time
You can help your packages arrive on time and in good condition with proper packaging, taping, and labeling. Go to our packing resource page or check out our packing tips to help you pack like a pro.

For greater peace of mind, take your shipment to FedEx Office and let our experts do the packing for you. Learn more about The FedEx Office Packing Pledge.

Start a claim

*Documentation not required for claim values of less than $100.

More information, faster results

To speed up your claim process, upload supporting documentation* as soon as you get it.

Add to a claim

Quick Help Guide

Get answers now

Get answers with our Quick Help Guide

Where can I find specific information about the claim resolution process?

For more detailed information, including time limits for specific claim types, refer to the claims section of the FedEx Service Guide Terms and Conditions.

For what services can I submit a claim?

You can use FedEx® Claims Online to submit claims for FedEx Express®, FedEx Ground®, and FedEx Freight® for the following:

  • U.S. domestic shipments
  • U.S. shipments to other countries
  • Canada shipments to the U.S.

Claims for all other shipments need to be initiated by phone. Call FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339.

How do I file an international claim?

To initiate an international claim, call FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance with international rules and regulations. International claims must be filed by mail or fax.

How long will it take to resolve my claim?

Most claims are resolved five to seven business days after submission. It may take longer if additional research is needed.

Can I get updates on the status of my claim?

If you use our online filing option, you can choose to receive periodic email updates on the status of your claim.

To what address do I mail or fax my claim?

Mail or fax your supporting documentation and completed claim form to:
FedEx Cargo Claims Dept.
P.O. Box 256
Pittsburgh, PA 15230
Fax 1.877.229.4766 (toll-free)

If you fax your claim, you will receive a confirmation by return fax.

Who can file a claim?

The sender, the recipient, or a third party can file the claim.

When should I file my claim for FedEx Express U.S. packages?

Damaged or missing contents claims must be filed within 60 calendar days of the shipment date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date. Failure to properly collect or deliver C.O.D. payment must be filed within 21 calendar days of the shipment date.

When should I file my claim for FedEx Express international packages?

Damaged or missing contents claims must be filed within 21 calendar days of the shipment date. Nondelivery or misdelivery claims must be filed within nine months of the shipment date.

When should I file my claim for FedEx Ground?

Packages that are damaged or have missing contents must be reported within 60 calendar days from the delivery date. Call 1.800.GoFedEx 1.800.463.3339 and request a FedEx Ground® Call Tag. Claims can be filed up to nine months from the delivery date. Please see below for information about filing a FedEx Ground® C.O.D. claim.

What should I do with the shipment packaging?

Keep all original packaging, including cartons and contents, until the claim resolution process is finished. It may be necessary to make the packaging available to FedEx for inspection.

Who can receive claim settlements?

The sender will receive the claim settlement unless special arrangements are made.

Who can file a FedEx Ground C.O.D. claim?

Only the sender can file a C.O.D. claim.

What if I have a FedEx Ground international C.O.D. claim?

Call FedEx International Customer Service at 1.800.GoFedEx 1.800.463.3339 for assistance with international rules and regulations. International claims must be filed by mail or fax. 

How do I file a FedEx Ground C.O.D. claim?

Follow the three easy steps listed below to file your claim.

Step 1: Print and complete the FedEx Ground C.O.D. Claim Form. Click here to download the form.

Step 2: Gather the following documentation:
Photocopy of FedEx Ship Manager® printout and/or FedEx Ground Pickup Record. All documentation* related to the proof of value: copy of original invoice from vendor/supplier, copy of retail invoice/receipt, final confirmation screen (if it’s an online order) with proof of payment.

Step 3: Mail or fax your supporting documentation and completed claim form to:

FedEx Ground C.O.D. Claims Dept.
P.O. Box 108
Pittsburgh, PA 15230
Fax 1.412.747.4294

*Proof of value documentation not required for claim values of less than $100.

When should I file my C.O.D. claim for FedEx Ground?

C.O.D. claims can be filed up to nine months from the delivery date.

How long will the FedEx Ground C.O.D. claim resolution process take?

Most cases will be resolved seven to ten business days after we receive your C.O.D. claim form and additional C.O.D. claim documentation, unless additional time for research is needed.

Where can I find specific information about the FedEx Ground C.O.D. claim resolution process?

For more detailed information, including time limits for specific claim types, refer to the FedEx Ground Tariff claims section of the FedEx Service Guide.

Who can receive FedEx Ground C.O.D. claim settlements?

The sender will receive the claim settlement.