FXF 100 Rules Tariff

Custom Delivery Window

US Section 1
US/Canada Section 2A
Intra Canada Section 2B
US/Mexico Section 3

Effective Date January 2, 2017

Item 761


Custom Delivery Window

  1. Custom Delivery Window is the Carrier’s delivery, or attempted delivery of a shipment within the delivery date window requested by the shipper, in accordance with the Carrier’s normal transit standards in effect at the time of the shipment under the terms and conditions set forth in this item 761. The four levels of Custom Delivery Window service are delivery on a specific date, before a specific date, after a specific date, or within a date window. The first date in the delivery date window requested by the shipper must fall on or after Carrier’s standard delivery date.
  2. Eligibility: Shipments picked up before 5:00 PM local time for direct point service are eligible for Custom Delivery Window service on or after standard delivery date. The scheduled delivery commitment is based on the date the pickup actually occurs before 5:00 PM (i.e., does not cover missed pick-ups). If 5:00 PM or after, it will be based on the following day normal transit standards.
  3. Requesting Custom Delivery Window service: The customer must clearly and distinctly indicate “Custom Delivery Window” along with delivery date window specifications (i.e. “on date”, “after date”, “before date”, or “between dates”) on the face of the bill of lading when the shipment is tendered to the Carrier. Custom Delivery Window will not apply to delivery dates that are prior to Carrier’s normal transit standards.
  4. Charges for Custom Delivery Window service are the debtor’s otherwise applicable net line-haul charges for that shipment (the “Standard Charges”).
  5. Custom Delivery Window does not carry any guarantee of service. Attempted delivery of the shipment will be considered fulfillment of the Custom Delivery Window request. Appointments arranged by the Consignee override Custom Delivery Window assignment for appointments set for a date beyond the scheduled service date.
  6. Storage Charges: Storage charges, as defined in item 910, will begin at 12:01 a.m. the second business day following standard transit date, based on normal transit standards. Storage charges apply to business days only. If the first date in Custom Delivery Window request is within 2 business days of standard transit date, then no storage charges will apply. Storage charges will accrue to the debtor of the freight bill.
  7. Exclusions to Custom Delivery Window: Custom Delivery Window does not apply on the following shipments:
    1. Originating from or destined to any points outside the contiguous United States, Canada or Mexico.
    2. Delayed due to missing, incomplete or inaccurate documentation, labeling, or packaging.
    3. Requiring special equipment for delivery, including liftgate, fork lift, crane or other mechanical devices.
    4. Shipments that are destined for will call points.
    5. Shipments for consolidation or distribution.
    6. Involving Volume Services, brokerage, spot market pricing or other special pricing programs.
    7. Held for inspection or detained by governmental regulation or mandate, including customs clearance.
    8. COD.
    9. Shipments moving on Government bills of lading or on shipments where the actual freight charges are to be paid by the government.
  8. If questions arise over Carrier failure to deliver, contact Customer Service at 1.866.393.4585.
  9. Carrier reserves the right of recourse against the requestor of the service should the Carrier be unable to collect any applicable Custom Delivery Window charges from the debtor.
  10. In no event shall Carrier be liable for any consequential, incidental, special or economic loss or damages resulting from its failure to meet the scheduled delivery commitment, including but not limited to loss of income or profits, regardless of whether or not Carrier knew or should have known that such damages might have been incurred.
  11. These terms and conditions shall control in the event they directly conflict with the provisions contained in any applicable contract or other applicable tariff item.
  12. Carrier reserves the right to modify, suspend or cancel Custom Delivery Window at its sole discretion at any time without prior notice. In such cases, only the Standard Charges will apply. Any notices by Carrier of any amendment, suspension or cancellation shall be provided via Carrier’s applicable company website, which shall be the controlling version of the program’s terms and conditions.
  13. Any Custom Delivery Window request to deliver on a non- business day as defined in item 115 will be subject to charges as stated in item 753.